Delivery Manager (H / F) H / F

OSF Digital; Paris; À distance; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is on the lookout for dynamic leaders to fill two pivotal roles: Delivery Manager and Service Delivery Director. These positions demand strong leadership, communication, and project management skills, particularly in the realms of eCommerce and Salesforce Commerce Cloud. The successful candidates will guide teams in delivering exceptional IT support and Salesforce projects, fostering client relationships and driving project success. This innovative firm offers a supportive environment with opportunities for professional growth, training, and a flexible remote work setup. If you're ready to make a significant impact in a fast-paced, international setting, this could be the perfect next step in your career.

Prestations

Private Medical / Health Insurance

Travel Insurance

Dedicated Training & Mentorship

Career Management System

Bi-annual Evaluations

Access to Internal Training

Sponsored Technical Certifications

Premium e-Learning Accounts

Reimbursement of Internet Bill

Fixed Annual Budget for Office Supplies

Qualifications

• Proven experience in IT support and eCommerce.
• Strong leadership and team management skills.

Responsabilités

• Lead IT Support Specialists, ensuring high-quality support services.
• Oversee Salesforce Commerce Cloud projects, ensuring they meet expectations.

Connaissances

Leadership Skills

Communication Skills

Project Management

Problem-Solving Skills

Attention to Detail

Formation

Bachelor's Degree

Outils

Salesforce Commerce Cloud

Description du poste

We are hiring for two distinct positions—a Delivery Manager and a Service Delivery Director—both requiring strong leadership, communication, and project management skills, with a focus on eCommerce and Salesforce Commerce Cloud based projects.

Delivery Manager Position Overview :

Seeking a dynamic and experienced Delivery Manager to lead a team of IT Support Specialists in an international eCommerce environment.

Experience : Strong background in IT support, excellent leadership skills, experience managing teams in a global context.

Key Responsibilities :

1. Lead and manage IT Support Specialists, ensuring high-quality support services.
2. Develop strategies to improve support processes and customer satisfaction.
3. Coordinate with international teams for seamless integration and support.
4. Monitor team performance, provide feedback and coaching.
5. Collaborate with other departments to align support services with business objectives.
6. Manage escalations and ensure timely resolution of technical issues.
7. Stay updated with trends and technologies in eCommerce and IT support.

Requirements :

• Proven experience in IT support with a focus on eCommerce.
• Strong leadership and team management skills.
• Excellent communication skills in English; proficiency in additional languages is a plus.
• Ability to manage multiple projects and meet tight deadlines.
• Strong problem-solving skills and attention to detail.

Service Delivery Director Position Overview :

Seeking an experienced Service Delivery Director with a strong background in Salesforce Commerce Cloud.

Experience : Over 10 years of experience, leading programs with more than 40 team members on multi-year engagements.

Key Responsibilities :

1. Oversee the delivery of Salesforce Commerce Cloud projects, ensuring they meet expectations.
2. Lead and manage large-scale programs with geographically distributed teams.
3. Develop and maintain strong client relationships, acting as the primary contact for project delivery.
4. Ensure alignment of project objectives with business goals and client requirements.
5. Monitor project performance and implement improvements for efficiency and quality.
6. Collaborate with cross-functional teams for seamless integration and delivery of Salesforce solutions.
7. Provide leadership and mentorship to project teams.

Requirements :

• Over 10 years of experience in service delivery management, with a focus on Salesforce Commerce Cloud.
• Proven track record of managing large-scale programs with distributed teams.
• Strong leadership and communication skills in both French and English.
• Ability to manage multiple projects and meet tight deadlines.
• Excellent problem-solving skills and attention to detail.
• Salesforce certifications are a plus.

What we Offer :

• Private Medical / Health Insurance (possibility to co-op family members)
• Travel Insurance and travel / accommodations expense reimbursement (or a daily allowance)
• Dedicated period of Training & Mentorship
• Dedicated career management system, with access to promotions, raises, or bonuses
• Bi-annual evaluations (Appraisals)
• Access to internal training and workshops
• Sponsored technical certifications upon request
• Premium accounts to e-Learning platforms like Team Treehouse, Udemy, Pluralsight, Guru, etc.
• A stable and dynamic working environment where you can develop
• The possibility to propose ideas, be listened to, and see them implemented
• Full-Remote working opportunities
• Reimbursement of the monthly internet bill
• Fixed annual budget for office supplies (chair, desk, etc.)
• And more...

OSF Digital is proud to be an equal opportunity employer, fostering an inclusive community of professionals dedicated to digital transformation worldwide. We welcome all individuals regardless of gender identity, race, ethnicity, disability, sexual orientation, religion, age, marital status, or any other protected category.