Future position : Desktop Support Engineer

NSC Global; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking a Desktop Support Engineer to provide hands-on support and ensure efficient service delivery. Responsibilities include troubleshooting technical issues, maintaining service levels, and supporting internal systems. Ideal candidates will have advanced knowledge in hardware and software, and relevant IT certifications.

Qualifications

• More than 24 months of work experience required.
• Advanced knowledge in Computer Hardware and Software.

Responsabilités

• Provide end user support and hands-on support.
• Monitor and control daily service call activity.
• Troubleshoot technical problems with hardware and software.

Connaissances

Customer Service Aptitude

Troubleshooting

Teamwork

Formation

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional

Outils

Ticketing software

Microsoft Office

Office 365

Description du poste

We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change but are not quite ready, please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and working with business users & multiple stakeholders to ensure efficient support without impacting business operations. The role requires hands-on experience in support.

Responsibilities

1. Advise and present to one or more customer staff.
2. Monitor and control daily service call activity, utilization, inventory levels, and service levels.
3. Provide exceptional customer service.
4. Demonstrate advanced knowledge in customer service aptitude.
5. Resolve technical problems related to hardware, software, and connectivity.
6. Troubleshoot customer issues while maintaining agreed-upon service levels.
7. Participate in the configuration and support of internal systems.
8. Work effectively with Logistics.
9. Adhere to the assigned schedule.
10. Follow documented policies, procedures, and processes specific to the service.
11. Maintain clear and concise documentation of all customer interactions within the appropriate CRM tool.
12. Function effectively in a team environment.
13. Keep knowledge levels current with industry enhancements.
14. Support installation and implementation of connectivity and high-end systems products.
15. Continuously improve service delivery.
16. Manage time and resources effectively to meet or exceed expectations.

Qualifications

Work Experience: More than 24 months

Sound knowledge of:

• English (written and verbal) and the local language.
• Advanced knowledge in computer hardware.
• Advanced knowledge in common software applications.
• Advanced knowledge in Microsoft Operating Systems.
• Proficient knowledge in printer hardware.
• Proficient knowledge in configuring and troubleshooting networking, wireless, and VPN features of end-user devices.
• Proficient knowledge in ticketing software.
• Microsoft Office & Office 365 applications.
• PC/Laptop hardware and peripherals, including printers.
• Awareness of Active Directory, Exchange, Apple OS, network and server hardware and components.

IT qualifications may include:

• A+ Certification; Baseline OEM Certifications (Dell, HP, Lenovo, Lexmark, IBM, Server+).
• PC/Laptop OEM Maintenance Certification.
• CompTIA A+ Certification.
• Microsoft Certified IT Professional (MCITP) in desktop area.
• Microsoft Office Specialist (MOS) certification.