Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Mérignac; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading international risk and reputation management advisory firm is seeking a client support specialist. The role involves analyzing client needs, managing requests, and ensuring strong relationships. Fluency in English and French is required. The position can be remote or based in Paris.

Prestations

11 Days Off Plus 25 Paid Holidays

Daily Lunch Voucher (€11/day)

Mutual Insurance and Provident Scheme

One Day of Teleworking per Week

Weekly Sports Session with Certified Coach

Modern Facilities

Collective Retirement Savings Plan

Support for Parenthood

Qualifications

• At least a first significant experience in a similar role.
• Fluency in both English and French is mandatory.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests and oversee client projects.

Connaissances

Interpersonal Skills

Quick Learner

Formation

Significant Experience in Service or Tech Sector

Outils

Office Tools

Description du poste

Client:

Forward Global

Location:

Job Category:

Other

Online job hunting tools

-

EU work permit required:

Yes

Job Reference:

4338435032210210816327644

Job Views:

2

Posted:

16.05.2025

Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, relying on the expertise of our internal teams.

You will be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to maintain lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients without this resource gain access.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
5. Creating access and providing technical demonstrations of our platform, ensuring presentations are tailored to user needs.
6. Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations early.

Requirements

• At least a first significant experience in a similar role within the service or tech sector. More important than experience alone is your agile, resourceful, and independent spirit!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a constantly evolving scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract type: Permanent

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• Fixed package of 11 days off plus 25 paid holidays
• Daily lunch voucher with Swile Card (€11/day)
• Mutual insurance and provident scheme with quality guarantees, partial coverage for spouse
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern, user-friendly premises with facilities (shower, parking, large terrace)
• Entrepreneurial spirit with passionate, multicultural teams
• PERECO (Collective Retirement Savings Plan)
• Support for parenthood, including nursery support

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide. It employs over 350 advisors from diverse backgrounds, with offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to fighting illicit markets, aiming to be a leading global player in this field, particularly in piracy prevention.

The Fight Against Illicit Markets division is recognized as a leading anti-piracy expert in France and Europe, protecting clients in sports, entertainment, and cultural sectors by detecting and removing unauthorized online content. Its subsidiary Rivendell specializes in removing infringing content from Google worldwide.

Our clients include rights holders in the entertainment industry such as film producers, TV channels, and publishers.

For more information about our activities, commitments, and teams, click here:

Please note: If you do not hold a passport for the country of the vacancy, you may need a work permit. Check our Blog for more details.

Note: Do not provide bank or payment details when applying. Applications should be submitted via the 'Apply now' button. Eurojobs.com is not responsible for external website content.