English speaker - customer service

JR France; Cergy; Sur place; EUR 25 000 - 35 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional. You will oversee digital support processes and ensure excellent service delivery. This part-time role includes shift work and requires proficiency in French.

Qualifications

• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Overseeing the digital support process.
• Intervening when necessary to ensure excellent service.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. Our goal is to become the leading provider of modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening when necessary to ensure excellent service.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours per week)
• Shift-based position, including occasional night and weekend shifts
• Please send your CV in English