Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Nîmes; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a dedicated Client Support Specialist. This role involves analyzing client needs, managing projects, and ensuring high-quality support. The position is fully remote or based in Paris, offering a permanent contract and various perks.

Prestations

11 days off in addition to 25 paid holidays

Daily lunch voucher with Swile Card (€11/day)

Mutual insurance and provident scheme

One day teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

PERECO (Retirement Savings Plan)

Support for parenthood

Qualifications

• Significant initial experience in a similar role.
• Ability to work effectively in a constantly evolving environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Organize regular meetings to maintain close relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

PPT

Google Slides

Description du poste

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Client:

Forward Global

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327647

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will rely on the expertise of our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance our services' value, ensuring lasting and optimized relationships.

Main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to these resources if needed.
• Managing ad hoc client requests, providing prompt, tailored responses.
• Monitoring and overseeing client projects, ensuring they meet expectations.
• Organizing regular meetings, especially with clients lacking recent contact, to maintain close relationships.
• Creating access and providing technical demonstrations of our platform, tailoring presentations to user needs.
• Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• At least significant initial experience in a similar role within the service or tech sector. More important than experience is your agile, resourceful, and independent spirit!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a constantly evolving scale-up environment
• Proficiency in office tools (Excel, PPT, Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location: Full remote or based in the 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer, welcoming applications from all qualified candidates.

• 11 days off in addition to 25 paid holidays
• Daily lunch voucher with Swile Card (€11/day)
• Mutual insurance and provident scheme with quality guarantees, partial coverage for spouses
• One day teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial spirit with passionate, multicultural teams
• PERECO (Retirement Savings Plan)
• Support for parenthood, including nursery crèche allocation

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide. With over 350 advisors from diverse backgrounds, and offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan, we are committed to excellence.

In 2022, we launched a division dedicated to fighting illicit markets, aiming to be a leading player in this domain, particularly in piracy prevention.

The Fight Against Illicit Markets division is a top anti-piracy expert in France and Europe, protecting clients in sports, entertainment, and cultural sectors from unauthorized content online. We utilize technology to detect and remove infringing content globally, with Rivendell being a leader in removing copyright-infringing results from Google.

Our clients include rights holders in the entertainment industry such as film producers, TV channels, and publishers. To learn more about our activities, commitments, and teams, click here.