French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Saint-Nazaire; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a vibrant community at a leading customer experience firm, where your voice matters! This role in the French Customer Support team offers a chance to work with a world leader in gaming. You'll engage with customers, resolve inquiries, and develop your skills in a supportive, multicultural environment. With competitive wages, performance bonuses, and opportunities for growth, this position is perfect for those looking to thrive in a dynamic setting. Embrace the #SitelLife and make a meaningful impact while enjoying the journey of professional development.

Prestations

Paid Technical Training

Monthly Performance Bonuses

Opportunities for Continuous Learning

Participation in Celebrations

Wellness Programs

Team Events

Qualifications

• Proficient in French and intermediate in English.
• Previous customer service experience preferred.

Responsabilités

• Respond to customer inquiries efficiently and effectively.
• Maintain technical knowledge of client’s products.

Connaissances

French (C1)

English (B1)

Customer Service Experience

Self-Organizing Skills

Proactive Attitude

Ability to Work Under Pressure

Outils

Microsoft Office (Word, Excel)

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team. Our client is a world market leader in gaming and home video game consoles.

Responsibilities

• Respond efficiently and effectively to all customer inquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Handle all correspondence as requested / required.
• Accurately log all calls and follow procedures.
• Maintain and update all job-related administrative forms responsibly.
• Recognize when a problem/query should be transferred to another department or a senior staff member.

Requirements

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous customer service experience preferred.
• A calm, cool, and level-headed attitude.
• Excellent self-organizing skills.
• Proactive and able to work independently.
• Ability to work under pressure and meet deadlines.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• EU citizenship or valid work permit required.

What We Offer

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for continuous learning and career growth.
• A safe, innovative, and multicultural work environment.
• Participation in celebrations, wellness programs, and team events.

Join the #SitelLife and be part of our vibrant community.