Branch Operations Supervisor - Toulouse

Indie campers; Toulouse; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un passionné de voyage pour rejoindre son équipe à Toulouse. Ce rôle clé implique de fournir un service client exceptionnel, de gérer les réservations et d'assurer le bon fonctionnement du dépôt. Vous aurez l'occasion de travailler dans un environnement dynamique, où chaque jour apporte de nouveaux défis et où votre contribution a un impact direct. Avec des opportunités de développement de carrière en Europe et aux États-Unis, ainsi que des formations continues, cette position est idéale pour ceux qui aiment le secteur du voyage et souhaitent évoluer dans une entreprise en pleine croissance. Prêt à faire partie de cette aventure?

Prestations

Opportunités de développement de carrière

Formations continues

Horaires fixes

Bonus de performance

Voyages gratuits

Qualifications

• Fluent in French and English, with a valid driver's license.
• Experience in customer service and problem-solving skills.

Responsabilités

• Gérer les réservations et accueillir les clients lors des check-ins et check-outs.
• Surveiller l'entretien et la réparation des campervans.

Connaissances

Service à la clientèle

Organisation

Résolution de problèmes

Connaissance du secteur du tourisme

Compétences en logistique

Formation

Expérience en Tourisme, Hôtellerie, Retail ou Location de voitures

Description du poste

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for a travel enthusiast with a passion for guest service for our depot in Toulouse - Miremont. You’ll be the face of our company, reporting directly to the BeNeFra Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

1. Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
2. Take care of the fleet, logistics, and ensure our campervans are maintained in top condition by monitoring maintenance and repair needs;
3. Assist in training, supervising, and coaching your team;
4. Control booking activities, manage stock, local suppliers, and cleaning services;
5. Handle complaints, emergencies, and any local issues that may arise to ensure operations run smoothly;
6. Prepare and clean our campervans;
7. Assist in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

1. You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
2. You’re fluent in French and English (mandatory);
3. You’re eligible to work in France, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
4. You’re available to work weekends and national holidays;
5. You’re a responsible person who takes their work seriously and can be relied upon;
6. You’re well-organized and good at solving problems.

THE INDIE COMMITMENT!

1. Being part of a young, fast-growing, and innovative company where you make a difference;
2. Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
3. Continuous training and coaching to develop the skills that matter to you;
4. Schedules fixed in advance, with weekends and holidays being rotated between team members;
5. Compensation package that includes Performance and Referral bonuses;
6. Free Road Trips, so you can experience Indie first-hand trips around the US and Europe.

Are you ready to Go Indie?