Senior Platform Architect

ServiceNow; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Outcomes Senior Platform Architect to provide advisory services and technical expertise on the ServiceNow Platform. This role focuses on designing solutions that drive customer outcomes and ensuring best practices in technical governance and instance health. As a key advisor, you will collaborate with executive teams and architects to shape digital transformation strategies. The position offers a dynamic environment where creativity and independent program management are valued, making it an exciting opportunity for those passionate about technology and customer success.

Qualifications

• 8+ years in professional services or equivalent education/experience.
• Experience in integrating AI into workflows and decision-making.

Responsabilités

• Guide customers and partners in implementing successful solutions.
• Develop relationships to understand digital transformation goals.
• Manage technical governance and ensure instance health.

Connaissances

AI Integration

Management Consulting

Problem-Solving

Industry Domain Expertise

Cloud Application Technology

Creativity

Ability to Travel

Formation

8+ years in Professional Services

Relevant Education

Outils

ServiceNow Platform

Description du poste

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

Responsibilities

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have :

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization; or equivalent education / experience
• Management consulting experience
• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Large program experience leading architecture and design
• Cloud application technology experience
• ServiceNow certifications in aligned workflow
• Ability to travel
• Right to work in the Country you have applied to

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.