Area Service Manager

JR France; Saint-Herblain; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager for the Europe region. This remote-based role involves overseeing dealer service performance, driving customer satisfaction, and implementing service processes. The ideal candidate will have over 13 years of experience in service marketing and dealer operations, with a focus on enhancing service engagement and operational compliance.

Qualifications

• 13+ years’ experience in similar roles.
• Service marketing expertise and knowledge of dealer service operations.
• Fluency in English and conversational skills in French and ideally another language.

Responsabilités

• Lead service performance and implementation of service processes.
• Drive customer satisfaction metrics and resolve complaints.
• Support onboarding of new dealers and conduct market intelligence.

Connaissances

Service marketing expertise

Knowledge of dealer service and parts operations

Territory management

Fluent in English

Conversational in French

Conversational in German

Conversational in Italian

Conversational in Spanish

Formation

Degree-level education

Description du poste

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Zonal Service Manager (Europe Region) - Remote based role - France based

Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone. You will lead the implementation of service processes, provide guidance on business operations, identify areas for improvement, and support new project implementation within the zone.

Key Responsibilities:

1. Ensure timely publication of customer engagement events to generate market excitement and pre-launch hype.
2. Establish EV service workshops in line with standards, ensuring safety and operational compliance.
3. Drive growth in After Sales Service to increase customer market share in the zone.
4. Achieve workshop loading targets by increasing job orders and service volumes.
5. Ensure penetration of EW, RSA, and AMC in line with organizational targets.
6. Drive customer satisfaction metrics to meet or exceed benchmarks.
7. Support strategic planning for Spare Parts through market intelligence and dealer visits.
8. Resolve customer complaints effectively within agreed timelines.
9. Promote service engagement campaigns with distributors and customer events.
10. Lead product quality reporting, including feedback collection and audits.
11. Design and implement attractive service schemes to increase workshop footfall.
12. Ensure proactive customer communication on safety tips and promote peace-of-mind products.
13. Conduct regular meetings with regional teams to assess realities and identify improvements.
14. Support understanding of customer profiles to refine service offerings.
15. Assist in spare parts management and coordinate with factory teams.
16. Ensure new model service readiness with training, parts, and tools.
17. Support onboarding of new dealers in the zone.
18. Complete service-related projects timely, meeting targets and deadlines.
19. Lead process improvements to enhance customer journey and monitor NPS.
20. Boost dealer profitability and service absorption ratio.

Experience required:

• Degree-level education preferred.
• 13+ years’ experience in similar roles, including:
• Service marketing expertise.
• Knowledge of dealer service and parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish.

About Flying Flea - Royal Enfield

Flying Flea, endorsed by Royal Enfield, is a new City+ mobility brand committed to innovation and a new marketplace category. Inspired by the 1940 Royal Enfield Flying Flea motorcycle, it combines authentic design with cutting-edge technology, with products expected by early 2026.

The brand develops its own motor, battery, BMS, and software, with over 40 patents filed. An EV manufacturing space is being set up at Vallam Vadagal.

Working at Royal Enfield:

Headquartered in India, Royal Enfield operates in over 65 countries. It is a global leader in the middleweight motorcycle segment (250-750cc). The company values creating a unique brand experience and encourages diversity and innovation within its team.