Account Manager

Zoho Corporation Europe; Lille; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading cloud software company is seeking an Account Manager to manage medium-sized client portfolios. The role involves ensuring customer satisfaction, driving product adoption, and identifying upselling opportunities. Ideal candidates will have SaaS experience and strong interpersonal skills.

Qualifications

• 2 to 3 years of business development experience in a software/SaaS environment.
• Fluency in English and French (native speaker) is mandatory.

Responsabilités

• Manage a portfolio of medium-sized clients ensuring high renewal rates.
• Identify and develop new business opportunities within existing accounts.
• Forecast and track key account metrics such as renewal and upgrades.

Connaissances

Communication

Interpersonal Skills

Consultative Skills

Outils

CRM Tools

Description du poste

Zoho is a privately held, bootstrapped, and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide, committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.

We are looking for passionate individuals who excel at building meaningful, long-term relationships and empowering businesses to thrive. As an Account Manager at Zoho, you will be responsible for managing a portfolio of medium-sized clients, ensuring high renewal rates, identifying opportunities for upselling and cross-selling, and driving greater adoption of our extensive product suite. If you are motivated by a customer-centric environment and eager to make a tangible difference, we would love to hear from you!

In this role, you will :

1. Take full ownership of the growth, satisfaction, and retention of your assigned SMB customer portfolio.
2. Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
3. Create, maintain, and execute account plans for these accounts and coordinate with internal domain experts for delivery.
4. Uncover and mitigate any risks that threaten your customers' growth, satisfaction, or renewal.
5. Resolve issue escalations, working closely with support, product, and engineering teams.
6. Collaborate with customers' implementation partners to achieve overall satisfaction and create a trusted partnership between customer, partner, and Zoho.
7. Use solution selling expertise to respond to customer needs and help them realize business value from Zoho's products.
8. Strengthen client relationships through regular engagements and face-to-face meetings.
9. Forecast and track key account metrics such as renewal, upgrades, and pipeline.
10. Build a solid base of reference-able customer contacts.

Requirements

1. 2 to 3 years of business development experience in a software/SaaS environment, with at least 1 year managing SME companies.
2. Prior experience in selling SaaS applications such as CRM, ERP, Accounting, and HRMS is preferred.
3. Proven track record of growing business from existing customer accounts and exceeding revenue targets.
4. Ability to deliver effective presentations and product demos highlighting key value propositions.
5. Strong communication, interpersonal, and consultative skills.
6. Comfortable working independently in a remote environment.
7. Willingness to travel domestically for customer meetings.
8. Proficiency with CRM tools for process management and reporting.
9. Fluency in English and French (native speaker) is mandatory.