French-Speaking Helpdesk Coordinator

CBT; Paris; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a French-Speaking Helpdesk Coordinator to join their dynamic team in Lisbon. This role offers a flexible hybrid work environment, allowing you to balance onsite and remote work. You'll be responsible for overseeing helpdesk operations, providing technical support, and ensuring smooth day-to-day assistance for clients. If you're a proactive problem-solver with excellent communication skills, this is a fantastic opportunity to make a significant impact while growing your career in a supportive team atmosphere. Join a company that values your contributions and fosters professional development.

Prestations

Hybrid Work Environment

Competitive Salary

Career Development

Supportive Team

Work-Life Balance

Health Insurance

Qualifications

• Native or near-native proficiency in French (both written and spoken).
• Strong communication skills in English for internal collaboration.

Responsabilités

• Oversee and manage daily helpdesk operations for French-speaking clients.
• Provide technical assistance via phone, email, or chat.

Connaissances

Fluent in French

English Proficiency

Helpdesk Experience

Problem-Solving Abilities

Excellent Communication

Customer Service Focus

Organizational Skills

Adaptability

Team Player

Formation

IT Certifications (CompTIA, ITIL, Microsoft)

Outils

Jira

Zendesk

Freshdesk

Active Directory

VMware

Microsoft Windows Server

Remedy

Description du poste

Job Title : FrenchSpeaking Helpdesk Coordinator (Onsite / Hybrid Lisbon)

Job Location : Lisbon Portugal (Onsite / Hybrid)

Position Type : FullTime

Job Overview :

We are looking for a FrenchSpeaking Helpdesk Coordinator to join our dynamic team in Lisbon. This role combines onsite and hybrid work offering flexibility and a collaborative environment. You will be responsible for coordinating and overseeing helpdesk operations providing technical assistance and ensuring smooth daytoday support for Frenchspeaking clients. If youre a proactive problemsolver with excellent communication skills wed love to have you on board!

Key Responsibilities :

Helpdesk Coordination : Oversee and manage daily helpdesk operations ensuring that all client requests and technical issues are addressed in a timely and efficient manner.

FirstLine Support : Provide technical assistance to Frenchspeaking clients via phone email or chat offering quick resolutions to ITrelated issues.

Ticket Management : Coordinate the triage and escalation of helpdesk tickets ensuring they are assigned to the appropriate team members and followed up on until resolved.

Client Communication : Maintain clear and effective communication with Frenchspeaking clients ensuring they receive updates on ticket status and any necessary troubleshooting steps.

Technical Issue Resolution : Assist clients with troubleshooting technical issues guiding them through common solutions and escalating more complex problems to the appropriate technical teams.

Process Improvement : Continuously evaluate and optimize helpdesk processes to improve response time customer satisfaction and overall service quality.

Documentation : Maintain comprehensive records of helpdesk incidents resolutions and client communications in the ticketing system for future reference and reporting.

Team Collaboration : Work closely with the technical support team to ensure all tickets are managed efficiently and solutions are implemented effectively.

Reporting : Generate regular reports on helpdesk performance including ticket volume response time and issue resolution and share insights with management.

Requirements :

Fluent in French : Native or nearnative proficiency in French (both written and spoken).

English Proficiency : Strong communication skills in English for internal collaboration and documentation.

Helpdesk Experience : Previous experience in a helpdesk or IT support role is preferred.

Technical Skills : Basic understanding of IT systems software and troubleshooting methods. Experience with ticketing systems and helpdesk software is a plus (e.g. Jira Zendesk Freshdesk).

ProblemSolving Abilities : Strong troubleshooting skills with the ability to identify and resolve issues efficiently.

Excellent Communication : Clear and professional communication skills with the ability to explain technical information in an easytounderstand manner.

Customer Service Focus : Strong customer service orientation with a focus on providing a positive experience for all clients.

Organizational Skills : Ability to manage multiple tickets and tasks simultaneously while ensuring deadlines are met.

Adaptability : Comfortable in a hybrid work environment balancing onsite and remote work effectively.

Team Player : Able to collaborate and communicate effectively with other team members and departments.

Preferred Qualifications :

IT Certifications : Any relevant IT certifications (e.g. CompTIA ITIL Microsoft certifications) are a plus.

Previous Hybrid Work Experience : Experience working in a hybrid work environment is beneficial but not required.

Technical Knowledge : Familiarity with common operating systems network protocols and IT support tools is a plus.

Knowledge of Additional Languages : Proficiency in other languages (e.g. Portuguese Spanish or German) would be an advantage.

What We Offer :

Hybrid Work Environment : Enjoy a flexible hybrid work model with a mix of onsite and remote work options.

Competitive Salary : A competitive salary package based on experience and qualifications.

Career Development : Opportunities for growth within the company with access to training and development resources.

Supportive Team : Join a collaborative and dynamic team where your contributions are valued.

WorkLife Balance : Flexible working hours and a supportive work culture that encourages a healthy worklife balance.

Benefits Package : Health insurance professional development opportunities and more.

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Full Time

Experience : years

Vacancy : 1