French Trust & Safety Specialist in Lisbon (With Relocation Package)

Cross Border Talents; Provence-Alpes-Côte d'Azur; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An innovative company is seeking a Trust & Safety Specialist to foster a secure online community. In this role, you will review user-generated content, enforce platform policies, and address user concerns. Your analytical skills will help identify risks and contribute to proactive moderation strategies. Join a collaborative team that values your expertise and offers competitive benefits, including relocation assistance and health insurance. This is your chance to make a meaningful impact in the digital safety space!

Prestations

Meal Allowance

Health & Life Insurance

Relocation Assistance

Collaborative Team Environment

Qualifications

• Minimum one year of experience in customer support.
• Strong analytical, leadership, and communication skills.

Responsabilités

• Monitor and evaluate user-generated content for compliance.
• Manage user appeals and provide professional responses.
• Collaborate with teams to align with regulations.

Connaissances

Analytical Skills

Leadership

Communication

Customer Support

Formation

C1 Proficiency in French

B2 Proficiency in English

Description du poste

Help Create a Safer Online Community!

Are you passionate about digital safety and fostering positive online interactions? Join our team as a Trust & Safety Specialist and play a key role in ensuring a secure and respectful online environment.

Role Overview:

As a Trust & Safety Specialist, you’ll be responsible for reviewing user-generated content, enforcing platform policies, and addressing user concerns. Your work will help maintain a safe and welcoming space by identifying and mitigating risks while staying up to date with emerging online trends.

Key Responsibilities:

• Monitor and evaluate text, images, videos, and links to ensure compliance with community guidelines
• Enforce platform policies consistently across all content types
• Manage user appeals, providing clear and professional responses regarding moderation decisions
• Collaborate with internal teams to ensure alignment with regulations and industry best practices
• Identify patterns and potential risks by analyzing user behavior, contributing to proactive moderation strategies
• Suggest improvements to enhance moderation tools and processes for increased efficiency

Requirements:

• Proficiency in French (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in customer support
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why Join Us?

• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive benefits for your peace of mind
• Collaborative Team: Be part of a supportive and communicative work environment
• Relocation Assistance: Seamless support for your move
• Onsite Opportunities:Engage in an interactive and dynamic work environment

Ready to Make a Difference?Apply now and take the first step toward fostering safer online communities!