Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Chambéry; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a client-focused professional to enhance client relationships and provide tailored solutions. This role involves developing reports, managing requests, and ensuring client satisfaction in a dynamic environment. Fluency in English and French is essential, along with strong interpersonal skills and proficiency in office tools. The position offers flexibility with remote work options and a supportive team culture.

Prestations

11 days-off plus 25 paid holidays

Daily lunch voucher (11 euros)

Mutual insurance with coverage for spouses

One day's teleworking per week

Weekly sports sessions with a coach

Modern premises with facilities

Collective Company Retirement Savings Plan

Support for parenthood through nursery allocations

Qualifications

• At least a first significant experience in a similar function.
• Fluency in both English and French mandatory.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests with prompt responses.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Formation

Significant experience in service or tech sector

Outils

Excel

Google Sheets

Google Slides

PowerPoint

Description du poste

**Job Description:**

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs in order to provide them with tailored solutions and high-quality support. To achieve this, you will rely on the expertise of our internal teams.

You will also be responsible for implementing actions aimed at strengthening the support provided to existing clients and enhancing the value of our services to ensure a lasting and optimized relationship.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring that clients who lack this resource have access to it.
2. Managing ad hoc client requests, by providing prompt and tailored responses to their needs.
3. Monitoring and overseeing client projects, to ensure they align with the expectations expressed.
4. Organizing regular meetings, particularly with clients who have not had recent contact with our teams, to maintain a close relationship.
5. Creating access and providing technical demonstrations of our platform, ensuring that presentations are tailored to user needs.
6. Anticipating client needs and identifying potential risks, by detecting possible disputes or contentious situations in advance.

Requirements:

1. At least a first significant experience in a similar function in the service or tech sector. More than your professional experience, it's your agile, resourceful and independent spirit that will make all the difference!
2. You are known for your excellent interpersonal skills.
3. Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment.
4. Perfect command of office tools (Excel, PPT/Google Sheets/Slides).
5. Fluency in both English and French mandatory.

Additional Details:

Location: Full remote or based in 8th arrondissement of Paris.

Contract: Permanent.

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• A fixed package of 11 days-off in addition to 25 paid holidays.
• Daily lunch voucher with Swile Card (11 euros per day).
• A mutual insurance and provident scheme with quality guarantees and partial coverage for spouses.
• One day's teleworking per week.
• Weekly sports sessions with a certified coach.
• Modern, user-friendly premises with facilities (shower, parking, large terrace).
• An entrepreneurial spirit with passionate, multicultural teams.
• A PERECO (Collective Company Retirement Savings Plan).
• Support for parenthood through nursery allocations.

**About Forward Global:**

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide, with offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan. The firm specializes in fighting illicit markets, including piracy, protecting clients in entertainment and cultural sectors.