Customer Success Manager - IA 3D - 60k to 65k

LITY; Paris; Hybride; EUR 50 000 - 65 000; Plein temps

Résumé du poste

An innovative firm is seeking a dynamic Customer Success Manager to establish and lead their Customer Success division. This role involves building a strong team, optimizing onboarding processes, and ensuring customer satisfaction through proactive engagement. With a focus on growth and collaboration, this position offers the chance to significantly impact the company's success while working in a flexible environment that supports both remote and hybrid work options. If you're passionate about customer success and thrive in a fast-paced startup culture, this opportunity is perfect for you.

Prestations

Attractive salary package

Opportunity for career advancement

Remote work flexibility

Dynamic startup environment

Qualifications

• 3+ years of experience in a CSM role within SaaS.
• Strong interpersonal skills and autonomy in a startup environment.

Responsabilités

• Build the Customer Success team and streamline onboarding processes.
• Monitor usage and satisfaction, manage churn risks, and maintain CRM data.

Connaissances

Customer Success Management

SaaS Experience

Interpersonal Skills

CRM Management (HubSpot)

Fluency in English

Outils

Crisp

HubSpot

Description du poste

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers :

With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division !

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp / email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.

You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.

You are native or fluent in English.

Benefits

Attractive package : Up to 65k package depending on profile. 50k to 55k fixed - 10k variable + BSCPE.

The opportunity to become the next Team Leader or Head Of CS in the medium term.

Open to full remote (US / Europe) or hybrid in Paris.