Front Office Manager

Marriott Hotels Resorts; Strasbourg; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An iconic establishment in the heart of Strasbourg is seeking a passionate leader to enhance guest experiences and coordinate front office operations. This role offers the chance to lead a dedicated team, ensuring a warm and personalized welcome for every guest. With a focus on excellence and attention to detail, you will play a pivotal role in maintaining the hotel's 5-star standards. Join a well-respected network that values internal mobility and career growth, and contribute to a legacy of hospitality that dates back to 1387. If you're ready to elevate the art of hospitality, this is your opportunity.

Prestations

Profit sharing

Transportation contribution

13th month salary

Works council benefits

Qualifications

• Minimum 2 years experience in a similar luxury hospitality role.
• Fluent in French and English; third language a plus.

Responsabilités

• Lead up to 14 team members in guest relations and concierge services.
• Deliver exceptional and personalized welcome to every guest.
• Optimize occupancy and collaborate with other departments.

Connaissances

High-end hospitality and guest relations sense

Positive leadership and empathetic management

Analytical, responsive, and organized

Creative, challenge-taker

Excellent communication skills

Outils

OPERA

MARSHA

MGS

EMPOWER

Description du poste

Additional Information : This hotel is owned and operated by an independent franchisee, Hotel Maison Rouge. The franchisee is a separate company and employer from Marriott International Inc. The franchisee solely controls all employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other employment terms. If you accept a position at this hotel, you will be employed by a franchisee, not by Marriott International Inc.

About the Establishment

Since 1387, Hotel Maison Rouge Autograph Collection has embodied the French art of hospitality in an elegant setting. Located in the heart of Strasbourg, surrounded by ancient stained glass windows, our 5-star hotel offers a timeless escape. Fully renovated in 2021, it features 131 rooms and suites, a 150m sensory spa, and a service marked by delicacy and care.

Your Mission

As a true ambassador of excellence, you will be the maestro of our guests' welcome and wellbeing. Working closely with teams and management, you will bring the spirit of Maison Rouge to life with passion and attention to detail. As an inspiring leader, you will coordinate front office and concierge operations while contributing to the hotel's overall strategy.

Main Responsibilities

1. Team Supervision : Lead up to 14 team members (front desk, concierge, guest relations, luggage service).
2. Guest Experience & Quality : Deliver a warm, exceptional, and personalized welcome to every guest. Ensure bespoke touches for VIP clientele. Guarantee a flawless stay from arrival to departure. Respond promptly to guest feedback. Supervise and nurture a passionate team. Foster a positive team dynamic. Train and onboard new talents. Lead team meetings and support growth.
3. Performance & Organization : Optimize occupancy and ancillary revenues. Collaborate with other departments. Ensure smooth scheduling. Enforce Marriott standards and 5-star requirements. Participate in annual budgeting.
4. Operations & Coordination : Monitor reservations, group bookings, accounts receivable, and deposits. Maintain daily liaison with hotel departments. Contribute to strategic direction.

Profile Sought

• Minimum 2 years experience in a similar luxury hospitality role.
• Guest and operations-oriented with strong service mindset.
• Attention to detail, interpersonal skills, and leadership ability.
• Fluent in French and English; third language a plus.
• Knowledge of systems: OPERA, MARSHA, MGS, EMPOWER.

Key Skills

• High-end hospitality and guest relations sense.
• Positive leadership and empathetic management.
• Analytical, responsive, and organized.
• Creative, challenge-taker.
• Excellent communication skills.

Joining Maison Rouge means becoming part of an iconic establishment where detail tells a story and excellence is a promise. If you're ready to elevate hospitality daily, this is your adventure.

Joining KER HOSPITALITY and the Marriott International network through the Autograph Collection offers opportunities for internal mobility, world-class training, and career growth in France and abroad.

Benefits : profit sharing, transportation contribution, 13th month salary, works council benefits.

This company is an equal opportunity employer.

Required Experience :

Office Manager, Hotel, Dentrix, Hospitality, Dental Receptionist, Medical Office, Front Desk, Guest Services, Hotel Management, Eaglesoft.

Employment Type : Full-Time

Experience : 2+ years

Vacancy : 1