Alternance - Customer Support Manager F/H - H/F

JR France; Mérignac; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in digital education solutions seeks a Customer Support Manager apprentice to ensure client satisfaction and support users on the Mereos platform. The role involves onboarding clients, monitoring their experience, and providing responsive support. Ideal candidates are curious, adaptable, and enjoy working in a team. This apprenticeship offers a unique opportunity to grow in a dynamic startup environment.

Qualifications

• Familiarity with startup environments and digital tools preferred.
• Strong sense of service and client support skills.

Responsabilités

• Assist clients during onboarding and train users on the Mereos platform.
• Monitor clients and manage candidates for a smooth experience.
• Provide responsive support via email, phone, and chatbot.

Connaissances

Customer Success Management

Collaboration

Client Support

Communication

Curiosity

Adaptability

Description du poste

Alternance - Customer Support Manager F/H - H/F, Mérignac

Location: Mérignac, France

We collaborate with over 120 higher education institutions, several apprenticeships, training organizations, and certifiers to digitize their tests easily, reliably, and as a growth lever! As a Customer Success Manager, you will be responsible for supporting our clients (schools and training organizations) and users (their students & learners), ensuring their overall satisfaction.

You will work within a team of 5 people led by Clémentine, Head of Customer Success Management.

1. Assist clients during onboarding: create accounts, import content, demonstrate platform features, and train users on the Mereos platform.
2. Ensure optimal adoption of the solution by users (students and trainers) through targeted actions.
3. Regularly monitor clients: manage candidates, coordinate invitations and results for a smooth experience.
4. Provide responsive support to clients and users via email, phone, chatbot, etc.
5. Contribute to overall customer satisfaction: participate in satisfaction surveys and implement improvement actions.

Key skills and qualities:

• Understand the missions, tools, and posture of Customer Success Management.
• Collaborate with international, French-speaking, and English-speaking teams.
• Enjoy supporting clients and have a strong sense of service.
• Preferably familiar with startup environments and digital tools.
• Work effectively in a team and communicate clearly with diverse stakeholders (English is a plus).
• Curious, autonomous, and adaptable to new challenges.

Interview via video with Clémentine, Head of Customer Success Management - 1 hour.

Start date: Between July and September 2025.

Type of contract: Apprenticeship.

Remuneration: According to education level and apprenticeship criteria.