Alternance - Customer Support Manager F/H - H/F

JR France; Puteaux; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in digital solutions is seeking a Customer Support Manager in Puteaux. You will onboard clients, ensure their satisfaction, and support users on the Mereos platform. Ideal candidates are service-oriented and comfortable with digital tools. Join a collaborative team and contribute to enhancing customer experience.

Qualifications

• Understanding customer success missions and tools.
• Comfortable with digital tools and service-oriented.

Responsabilités

• Onboarding clients and training users on the Mereos platform.
• Encouraging active use of the solution by students and trainers.
• Providing responsive support via email, phone, and chatbot.

Connaissances

Customer Success

Effective Communication

Collaboration

Digital Tools

Description du poste

Alternance - Customer Support Manager F/H - Puteaux

Location: Puteaux, France

We collaborate with over 120 higher education institutions, several vocational training centers, training organizations, and certification bodies to help them digitize their tests easily, reliably, and as a growth lever!

As a Customer Success Manager, you will be responsible for supporting our clients (schools and training organizations) and users (their students and learners), ensuring their overall satisfaction.

You will work within a team of 5 people led by Clémentine, Head of Customer Success Management.

1. Onboarding clients: creating accounts, importing content, demonstrating features, and training users on the Mereos platform.
2. Ensuring optimal adoption: encouraging active use of the solution by students and trainers through targeted actions.
3. Regular client follow-up: managing candidates, coordinating invitations, and results for a smooth experience.
4. Providing responsive support: via email, phone, chatbot, etc.
5. Contributing to overall customer satisfaction: participating in satisfaction surveys and implementing improvement actions.

Key skills include understanding customer success missions, tools, and posture; collaborating with international teams; and effective communication. English is a plus.

Ideal candidates are those who enjoy supporting clients, are service-oriented, comfortable with digital tools, autonomous, curious, and adaptable to new challenges.

Interview via video call with Clémentine, Head of Customer Success Management, lasting 1 hour.

Start: between July and September 2025

Type of contract: Alternance

Remuneration: Based on education level and criteria of the alternance