Digital Service Excellence, Senior Manager

TN France; Achères; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A prestigious government entity is seeking a seasoned professional to drive digital service excellence. The role involves developing strategies, leading a team, and enhancing customer experience through data analytics and ITSM frameworks. Join us to shape the future of digital service delivery.

Prestations

Opportunity to shape future digital services

Qualifications

• Minimum of 10 years progressive experience in digital service management.
• Proven expertise in digital transformation strategies.

Responsabilités

• Develop and implement the digital service excellence strategy.
• Lead and manage a team of digital service professionals.
• Oversee the implementation of IT Service Management (ITSM) frameworks.

Connaissances

Digital Transformation

Customer Experience

Data Analytics

Formation

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Description du poste

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Job Reference:

a3e7be932591

Job Views:

2

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

• Drive innovation and set new standards for digital service excellence.

About Our Client

Join a prestigious government entity at the forefront of innovation, dedicated to shaping the future through cutting-edge digital solutions.

Job Description

• Develop and implement the digital service excellence strategy, aligning with the organisation's overall goals and vision.
• Lead and manage a team of digital service professionals, fostering a collaborative and high-performing environment.
• Oversee the implementation and optimisation of IT Service Management (ITSM) frameworks and processes to ensure efficient and effective service delivery.
• Drive customer experience (CX) enhancement initiatives, utilising data and feedback to continuously improve user satisfaction.
• Utilise data analytics to identify trends, measure performance, and inform strategic decisions related to digital service delivery.
• Lead process optimisation efforts to streamline workflows and enhance efficiency across digital service channels.
• Collaborate with other departments and stakeholders to ensure a cohesive and integrated approach to digital service delivery.

The Successful Applicant

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Minimum of 10 years progressive experience in digital service management, digital transformation, or a related field.
• Proven expertise in digital transformation strategies and implementation.
• Strong knowledge of IT Service Management (ITSM) principles and best practices.
• Demonstrated success in enhancing customer experience (CX) within a digital environment.
• Proficiency in data analytics and the ability to translate data into actionable insights.

What's on Offer

• A chance to shape the future of digital service delivery within a prestigious government organisation.