Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Le Plessis-Robinson; À distance; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading international risk and reputation management advisory firm seeks a client-focused professional to enhance client relationships and deliver tailored solutions. The role involves analyzing client needs, managing requests, and ensuring project alignment. Ideal candidates are agile, resourceful, and fluent in English and French, with significant experience in the service or tech sector. Benefits include generous paid time off, lunch vouchers, and support for parenthood.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher via Swile Card (€11/day)

Mutual insurance with quality coverage

One day of teleworking per week

Weekly sports sessions with a certified coach

Modern premises with facilities

Collective retirement savings plan (PERECO)

Support for parenthood, including nursery support

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Fluency in both English and French is mandatory.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests and oversee client projects.

Connaissances

Interpersonal Skills

Agility

Independence

Quick Learning

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Client:

Forward Global

Location:

Full remote or based in 8th arrondissement of Paris

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327675

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will collaborate with our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to this resource.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, to ensure alignment with expectations.
4. Organizing regular meetings, especially with clients who haven't had recent contact, to maintain close relationships.
5. Creating access and providing technical demonstrations of our platform, tailored to user needs.
6. Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations early.

Requirements

• Significant experience in a similar role within the service or tech sector. Your agile, resourceful, and independent spirit is key!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a constantly evolving scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in both English and French is mandatory

Benefits include:

• Fixed package of 11 days off plus 25 paid holidays
• Daily lunch voucher via Swile Card (€11/day)
• Mutual insurance and provident scheme with quality coverage, including partial coverage for spouses
• One day of teleworking per week
• Weekly sports sessions with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial environment with passionate, multicultural teams
• Collective retirement savings plan (PERECO)
• Support for parenthood, including nursery support

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide. With over 350 advisors from diverse backgrounds, we operate offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to fighting illicit markets, focusing on piracy and copyright infringement, protecting clients in sports, entertainment, and cultural sectors.

Our technology detects unauthorized online content and facilitates its removal globally, with our subsidiary Rivendell leading in removing copyright-infringing results from Google.

Our clients include rights holders in the entertainment industry such as film producers, TV channels, and publishers.

Note: If you do not hold a passport from the country of the vacancy, a work permit may be required. For more info, check our Blog.

Applicants should avoid providing bank or payment details. All applications must be submitted via the 'Apply now' button.