Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Antony; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the service sector is seeking a Client Relations Specialist to enhance client relationships and provide tailored support. This role involves developing reports, managing requests, and ensuring project alignment. The ideal candidate will have significant experience in a similar role and be fluent in English and French. This position offers the flexibility of full remote work or a base in Paris.

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Fluency in English and French is mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests with tailored responses.
• Monitoring and overseeing client projects.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Learning Ability

Outils

Excel

PPT

Google Sheets

Google Slides

Description du poste

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, leveraging our internal teams' expertise.

You will also be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients without this resource gain access.
2. Managing ad hoc client requests, providing prompt, tailored responses.
3. Monitoring and overseeing client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients lacking recent contact, to maintain close relationships.
5. Creating access and providing technical demonstrations of our platform, tailoring presentations to user needs.
6. Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations early.

Requirements

• Significant experience in a similar role in the service or tech sector. Your agile, resourceful, and independent spirit is key!
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PPT, Google Sheets/Slides)
• Fluency in English and French is mandatory

Location : Full remote or based in 8th arrondissement of Paris

Contract : Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.