Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Chartres; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company is seeking a client-focused professional to analyze needs and provide tailored solutions. This role involves developing reports, managing client requests, and ensuring project alignment. Fluency in English and French is mandatory, with a focus on relationship building.

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Ability to learn quickly and work effectively in a dynamic scale-up environment.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests with tailored responses.
• Monitoring client projects to ensure alignment with expectations.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Key Responsibilities :

As the primary contact for our clients, your role is to analyze their needs and provide tailored solutions with high-quality support, leveraging our internal teams' expertise. You will also focus on strengthening support to existing clients and increasing the value of our services to foster lasting relationships.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to them.
• Managing ad hoc client requests, providing prompt and tailored responses.
• Monitoring and overseeing client projects, ensuring alignment with expectations.
• Organizing regular meetings, especially with clients with whom contact has been infrequent, to maintain close relationships.
• Creating access and demonstrating our platform, tailoring presentations to user needs.
• Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• Significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in English and French is mandatory

Location: Fully remote or based in the 8th arrondissement of Paris

Contract: Permanent

Forward Global is committed to diversity and inclusion. We welcome applications from all qualified candidates.