Coordinator, Account Management - Call Center & Customer Service - Analysts

Comforcehealth; Dublin (OH); À distance; USD 60 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a Medical/Pharmaceutical Customer Representative to join their dynamic team. This full-time role involves managing customer inquiries, providing support, and enhancing the overall customer experience in a fast-paced environment. You will be the voice of the organization, advocating for customers while maintaining a structured approach to your responsibilities. With a focus on collaboration and communication, this position offers a unique opportunity to thrive in the healthcare sector. If you are passionate about customer service and want to make a difference, this role is perfect for you.

Prestations

Medical & Pharmacy Coverage

Dental/Vision Insurance

401(k)

Health Saving Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Pet Insurance

Short and Long Term Disability

Employee Assistance Program (EAP)

Qualifications

• 1-3 years of customer service experience preferred.
• Strong communication and organizational skills are essential.

Responsabilités

• Manage 10-15 customer cases and handle 15-40 calls daily.
• Act as a liaison between customers and the organization.

Connaissances

Customer Service

Communication Skills

Microsoft Office

Organizational Skills

Problem Solving

Managed Care Knowledge

Formation

Bachelor's Degree (preferred)

Description du poste

Coordinator, Account Management - Call Center & Customer Service

Job ID: 996313 Dublin, Ohio Job Type: Contract Added - a day ago

Job Description

Innova Solutions has a client that is immediately hiring for a Medical/ Pharmaceutical Customer Rep.

Position Type: Full-time, Contract to hire
Duration: 6 Months
Location: Remote

As a Medical/ Pharmaceutical Customer Rep, you will be:

• Possessing basic knowledge of all Managed Care solutions.
• Managing an average of 10-15 customer cases at a time.
• Answering an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead.
• Attending and engaging in daily Team huddles and cross-departmental meetings.

Skills:

• Confident, articulate, and professional speaking abilities.
• Maintaining structured and organized day-to-day responsibilities.
• Adapting to the fluctuating healthcare landscape and being open to new ideas and concepts.
• Acting as an advocate and liaison between the customer and the organization.
• Applying basic concepts, principles, and technical capabilities to perform routine tasks.
• Identifying and tracking customer pain points.
• Upholding department SOPs and SLAs and department goals.
• Able and willing to troubleshoot technical issues.
• Implementing processes that improve overall customer experience.

Keywords:

• Education: Bachelor's degree preferred or equivalent work experience.

Qualifications:

• 1-3+ years of previous customer service experience preferred.
• Strong communication skills.
• Prior computer experience using Microsoft Office systems required.
• Managed care, reimbursement, and in-store pharmacy experience preferred.
• Strong verbal and written communication skills as well as great listening skills.
• Organizational skills, detail-oriented, multi-task oriented.
• Possessing a strong work ethic and team player mentality.
• Having a pleasant, patient, and friendly attitude.
• Building rapport with Sales.
• Ability to work independently.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

PAY RANGE AND BENEFITS:

Pay Range: $19-21 per hour. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024).
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025).
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024).
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics).
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023).
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024).
• AWS Advanced Tier Services Partner with 100+ certifications.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Thank You!
Team Innova Solutions