Service Delivery Leader

JR France; Palaiseau; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading cybersecurity company is seeking a Service Delivery Leader to manage customer relationships and drive product adoption. This role involves working closely with C-suite executives to ensure customer success and maximize the value of their investments. The ideal candidate will have extensive experience in customer engagement and a strong background in cybersecurity solutions. Fluency in French is required.

Prestations

FLEXBenefits wellbeing spending account

Mental health resources

Personalized learning opportunities

Qualifications

• 8+ years in a customer-facing role managing high-touch post-sales engagements.
• Experience delivering software products and services to strategic customers.

Responsabilités

• Manage key accounts and relationships for our largest customers.
• Collaborate with clients and internal teams across product lines.

Connaissances

Account Management

Customer Engagement

Collaboration

Negotiation

Fluent French

Outils

Salesforce

Gainsight

Jira

Description du poste

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Our Mission

At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers, and we believe that the unique ideas of every member of our team contribute to our collective success. Our values, crowdsourced by employees, are brought to life through each of us every day — from disruptive innovation and collaboration to execution. We show up for each other with integrity and create an environment where everyone feels included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and respect each employee as a unique individual. Our development and personal wellbeing programs are designed to support diverse needs, including our FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

Job Description

Your Career

Service Delivery Leaders focus on managing the customer lifecycle, serving as the Voice of the Customer. You will act as the primary contact for the post-sales journey, driving adoption and consumption across Palo Alto Networks’ products. You will work closely with CISOs, CTOs, and technical teams in large organizations to deliver value and maximize the security and value of their investments.

Your Impact

• Account Management
• Manage key accounts and relationships for our largest customers
• Serve as the main contact across multiple product lines supporting the customer journey
• Collaborate with clients, including C-suite executives, and internal teams across product lines like Cloud, DevSecOps, Network, and AI security

• Customer Impact
• Plan, deploy, adopt, and review customer accounts; handle escalations
• Deliver tailored product solutions to the customer’s technical environment
• Understand customer security priorities and develop Success Plans accordingly

• Partnership
• Work with Sales to develop success strategies, assess customer health, identify growth opportunities, and ensure renewals
• Coordinate with Post-Sales teams including Professional Services, Customer Success, and Support
• Engage with and coordinate across Palo Alto Networks teams for customer delivery, including engineering and professional services

Qualifications

Your Experience

• 8+ years in a customer-facing role managing high-touch post-sales engagements
• Experience delivering software products and services to strategic customers, with expertise in at least one of the following: Cloud Security, DevSecOps, Network Security, Security Operations
• Proven ability as a trusted advisor to drive business value and interact effectively with C-suite and technical teams
• Expertise in guiding customers through their journey, focusing on value realization, managing escalations, and negotiating resolutions
• Ability to work well in a matrixed, team-oriented environment aligned with our core values: Collaboration, Disruption, Execution, Inclusion, and Integrity
• Bonus: Experience in client-focused program management
• Bonus: Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
• Willingness to travel occasionally (10-15%) for strategic customer engagement and on-site visits
• Fluent French speaking skills required

Additional Information

The Team

Our team is creating the future of digital service experiences. As the fastest-growing cybersecurity company, we serve a broad range of customers who expect the best cybersecurity partnership. Our Customer Success team is vital to our mission, responsible for some of our most strategic customers in the EMEA region, guiding them through deployment and adoption, and ensuring their success with our products.

Our Commitment

We are problem solvers who take risks and challenge the status quo in cybersecurity. Diversity and inclusion are core to our innovation. We provide accommodations for individuals with disabilities; please contact us at [emailprotected] if needed. Palo Alto Networks is an equal opportunity employer, celebrating diversity and considering all qualified applicants without discrimination based on age, race, gender, religion, sexual orientation, or other protected characteristics.