English speaker - customer service

JR France; Niort; Sur place; EUR 20 000 - 25 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up in Niort is looking for a motivated customer service professional. The role involves overseeing digital support and ensuring excellent service. Candidates should be proficient in French and have good English skills.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene as necessary to ensure excellent service.

Connaissances

French

English

Description du poste

Job Description:

hlpy, founded in 2020, is a tech-driven roadside assistance insurance start-up. We aim to redefine the industry with innovative digital solutions and become the leading provider of modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with automotive industry players such as insurance companies, car manufacturers, rental agencies, and mobility providers. Our digital platform allows their customers to request roadside assistance and replacements instantly and in real-time, transforming roadside help.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening as necessary to ensure excellent service.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours per week)
• Shift-based position, including occasional night and weekend shifts
• Please send your CV in English