Technical Support Engineer

TN France; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in AI technology is seeking a Technical Support Engineer to join their fully remote support team. The role involves assisting global customers with technical issues related to their AI platform, requiring strong problem-solving skills and experience with cloud technologies. Ideal candidates will have a collaborative mindset and a background in client-facing technical roles.

Qualifications

• At least 3 years of experience in a client-facing engineering or technical role.
• Experience with cloud platforms and big data technologies.
• Ability to read and write Python or R code.

Responsabilités

• Help EMEA and global customers solve their technical issues.
• Document knowledge in the form of technical articles.
• Collaborate with internal teams to resolve customer issues.

Connaissances

Technical problem solving

Collaboration

Log analysis

Debugging

Unix-based operating systems

SQL

Python

R

Outils

Docker

Kubernetes

AWS

Azure

GCP

Description du poste

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Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.

How you’ll make an impact

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role

1. Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
2. Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
3. Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
4. Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
5. Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience with Docker and Kubernetes
• Collaborative and helpful mindset with a focus on always working as a team
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
• Proficiency working with Unix-based operating systems
• Experience with relational databases (or data warehouses like Snowflake) and SQL
• Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies, such as Hadoop or Spark
• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
• Experience with ML models and LLMs

What does the hiring process look like?#LI-Remote #LI-AN1

1. Initial call with a member of our Technical Recruiting team
2. Video call with the Technical Support Manager
3. Technical Assessment to show your skills (Home Test)
4. Debrief of your Tech Assessment with Support Team member
5. Final Interview with the VP Technical Support

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.

How you’ll make an impact

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
• Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience with Docker and Kubernetes
• Collaborative and helpful mindset with a focus on always working as a team
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
• Proficiency working with Unix-based operating systems
• Experience with relational databases (or data warehouses like Snowflake) and SQL
• Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies, such as Hadoop or Spark
• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
• Experience with ML models and LLMs

What does the hiring process look like?#LI-Remote #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the Technical Support Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with Support Team member
• Final Interview with the VP Technical Support

And if you’d like to learn even more about working here, you can visit our careers page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. We are proud to be an equal opportunity employer, and all employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. If you need assistance or an accommodation, please contact us. Protect yourself from fraudulent recruitment activity: Dataiku will never ask for payment during the interview or hiring process, other than via our official channels.