Customer Service Representative - French - Porto

Dila Recruitment; Lyon; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a forward-thinking global company as a French-speaking Customer Service Representative in Porto! This role offers you the chance to engage with customers from various backgrounds, providing exceptional service across multiple digital channels. You'll be part of a vibrant team that values your input and supports your professional growth. Enjoy a competitive salary, performance-based incentives, and exclusive travel perks while working in a collaborative environment that respects your work-life balance. If you have a passion for helping others and thrive in dynamic settings, this opportunity is perfect for you.

Prestations

Competitive salary

Performance-based incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks

Relocation support

Qualifications

• Minimum of 1 year experience in a Contact Centre or Customer Service role.
• Proven ability in sales with a strong results-driven approach.

Responsabilités

• Handle inbound calls to assist customers with inquiries.
• Resolve customer complaints efficiently while maintaining a positive experience.

Connaissances

Customer Service

Typing

Data Entry

Upselling

Conflict Resolution

Communication Skills

Formation

High School Diploma

Outils

Digital Tools

Computer Skills

Description du poste

Are you fluent in French and passionate about delivering exceptional customer service Take your career to the next level by joining our innovative remotefriendly team based in Porto! Experience an inclusive global work culture where your ideas are welcomed your skills developed and your worklife balance respectedall while working from the comfort of your home or in our vibrant Porto office.

FrenchSpeaking Customer Service Representative Jobs Porto Portugal

As a Customer Service Representative (Frenchspeaking) you will engage with customers from around the world across multiple digital channels. You will represent an international brand ensuring every customer receives professional courteous and solutionoriented assistance. Join our forwardthinking and diverse team in Porto and make an impact by delivering worldclass customer experiences every day.

Position : Customer Service Representative

DUTIES AND RESPONSIBILITIES :

• Handle inbound calls to assist customers with inquiries
• Assist customers with booking inquiries vehicle availability and reservation modifications.
• Provide guidance on policies insurance options and additional services to ensure a smooth experience
• Identify upselling opportunities and promote valueadded services to meet customer needs and drive revenue
• Resolve customer complaints efficiently maintaining a positive customer experience across all touchpoints
• Maintain accurate records of interactions transactions and case resolutions in the system

REQUIREMENTS :

• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
• Proven ability in sales with a strong resultsdriven approach
• Proficiency in using digital tools and technology
• Skilled at recognizing business opportunities and recommending relevant services to customers
• Excellent interpersonal and communication skills
• Strong conflict resolution and problemsolving abilities

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performancebased incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Grow Your Career as a French Customer Service Representative in Porto

If you thrive on helping others enjoy dynamic virtual or officebased environments and are looking to grow with a global company this is your ideal opportunity. Apply today to join our customercentric team as a Frenchspeaking Customer Service Representative in Porto!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1