Product Support Engineer - French Speaker (gn) - Lyon

TN France; Vénissieux; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is looking for a Customer Support Specialist to provide technical assistance to European customers. This role involves helping customers select products, managing accounts, and collaborating with global teams. The ideal candidate will have a Bachelor's degree in Science or Engineering and be fluent in both French and English. With a focus on communication and problem-solving skills, this position offers a competitive salary and various perks, including mobile working and training opportunities. Join a vibrant community dedicated to innovation and customer satisfaction.

Prestations

Competitive Salary

Pension Scheme

Mobile Working

Training

Company Events

Qualifications

• Bachelor's degree in Science or Engineering required.
• Fluency in French and English essential for communication.

Responsabilités

• Provide technical assistance and product recommendations to customers.
• Handle customer inquiries and manage accounts effectively.
• Collaborate with global teams on marketing initiatives.

Connaissances

Technical Assistance

Product Recommendations

Communication Skills

Problem-Solving Skills

Fluency in French

Fluency in English

Formation

Bachelor's degree in Science

Bachelor's degree in Engineering

Outils

MS Office

Description du poste

Job Description:

Lyon, France

Join Edmund Optics, a leading provider of optical components, contributing to innovative technologies across industries such as automation and DNA sequencing.

We value building a vibrant community and diverse team, working together to provide excellent technical customer support.

We are seeking a Customer Support Specialist to be the technical assistance point for our European customers. Responsibilities include helping customers select products, managing accounts, and participating in projects like writing articles or designing demos.

Essential Functions:

• Providing technical assistance and product recommendations
• Handling customer inquiries and managing accounts
• Collaborating with global teams and supporting marketing initiatives

Qualifications:

• Bachelor's degree in Science or Engineering
• Fluent in French and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What We Offer:

Competitive salary, pension scheme, mobile working, training, company events, and more.

This position can be based in York (UK), Mainz (Germany), or Lyon (France), based on the candidate's preference.