Customer Training Development Senior Specialist

Amadeus; Nice; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un spécialiste senior en développement de formation client pour établir des relations significatives avec les clients et concevoir des programmes d'apprentissage engageants. Ce rôle clé nécessite des compétences en gestion de projet, en développement commercial et en analyse stratégique. Vous serez responsable de la livraison efficace de solutions d'apprentissage tout en garantissant la satisfaction des clients. Si vous êtes passionné par la formation et l'amélioration continue, cette opportunité est faite pour vous.

Qualifications

• Expérience antérieure en gestion de compte et/ou développement commercial souhaitable.
• Capacité prouvée à évaluer les besoins de formation et à recommander des programmes d'apprentissage.

Responsabilités

• Établir et maintenir des relations significatives avec les clients et partenaires.
• Analyser les KPI de formation et proposer des plans d'action efficaces.
• Assurer la satisfaction et la fidélisation des clients.

Connaissances

Gestion de projet

Développement commercial

Compétences en formation

Analyse stratégique

Consultation

Formation

Diplôme universitaire ou équivalent

Description du poste

Job Title

Customer Training Development Senior Specialist

The Customer Training Development Senior Specialist will be responsible for establishing, deepening, and sustaining meaningful relationships with customers, partners, and third parties.

This position is a customer-focused role within the Amadeus Customer Service Organization, and your focus will be on a diverse range of new and existing customers. Your effort will be to understand their business needs and areas for development, and translate them into a clear and engaging learning plan (short/mid and long-term).

The incumbent will need to combine comprehensive training skills, project management, business development, and consulting experience with strategic thinking, analysis, planning, and implementation, with a genuine commitment to delivering high-quality customer care.

Key Responsibilities:

• Serve as a primary contact for the Training Development and Delivery Department for our customers.
• Effectively establish, deepen, and sustain meaningful relationships with customers, partners, and third parties to understand their functional training needs and priorities.
• Advocate for customer voice, training needs, and priorities within Amadeus to ensure high-quality service to customers.
• Be a trusted partner to our customers.
• Identify and translate customers' areas for development into engaging and valuable learning programs (short/mid and long-term).
• Monitor and ensure effective delivery of the learning programs/solutions in a timely manner.
• Collaborate with internal stakeholders (Sales, Account, Program, Project, Implementation, Product, Delivery Management) to ensure that goals and objectives are fully aligned and being met.
• Analyze, interpret training KPIs, and propose effective action plans for improvement.
• Identify opportunities to recommend customized and chargeable learning programs.
• Analyze customer feedback on the overall success of the learning solutions delivered and implement corrective actions as required.
• Monitor impact and cost-effectiveness of learning solutions; suggest improvements to further enhance learning program effectiveness and sustainability.
• Report timely feedback on learning effectiveness to the business and communicate suggestions for improvement.
• Ensure strong customer satisfaction, retention, and loyalty.
• Act as primary point of contact for Training Development & Delivery for customer projects under responsibility.
• Collaborate with the Training Delivery Coordination team on training planning and delivery (sizing, timeline, communication plans, budget constraints, resources, deliverables, cost tracking, time to market) to consistently meet deadlines.
• Work closely with Account/Program/Project/Product Managers to define and plan project activities to ensure all deliverables fulfill the customers’ needs and expectations.
• Analyze defined Training Plan and ensure it fully covers the project scope.
• Coordinate Training Plan delivery with other units, monitor progress, raise any risks or showstoppers, and ensure successful delivery as per project timeline/milestones.
• Ensure effective delivery of chargeable services contracted by customers with the aim of continuously improving the time to market.
• Interface with customers/partners on plan progress.
• Perform customer presentations when required (pre-sales workshop, kick-off meeting, customized training).
• Coordinate the RFP response for Learning in collaboration with other internal teams.
• Provide functional expertise and support at each step of the sales process.
• Conduct customer satisfaction surveys/enquiries.
• Provide formal training delivery status KPIs and recommendations to management on a regular basis.
• Deliver regular reports to highlight key achievements, status on customer projects, and potential obstacles.
• Give management visibility on customer feedback on service delivered.
• Ensure training delivery process and methods are optimized.
• Analyze and act on KPI measures.

Education: University Degree or equivalent.

Relevant Work Experience:

• Prior experience in account management and/or business development desirable.
• Proven ability to assess training needs and recommend impactful learning programs.
• Experience in the travel industry or airline industry.
• Knowledge of Amadeus products and prior experience in training delivery is a plus.
• Business understanding: Working knowledge of IT and software industry. Knowledge of the travel industry preferred.

Diversity & Inclusion:

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.