CRM Digital Project Manager H/F

JR France; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in parcel delivery seeks a Consumer Digital Project Manager to enhance consumer experiences on digital platforms. The role involves collaborating with various teams to define digital strategies and improve service delivery. Candidates should have at least 5 years of experience in B2C digital services and be fluent in English and French. The position allows for 2 days of home office per week.

Qualifications

• Minimum of 5 years' experience in B2C digital services.
• Fluent in English and French.

Responsabilités

• Improve consumer experiences on digital platforms.
• Lead the international roll-out of digital solutions.
• Drive agile project management for timely delivery.

Connaissances

English

French

Digital Tools

Outils

MS Office

Google Analytics

Jira

Confluence

Figma

Klaxoon/Miro

Description du poste

About Geopost: Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi). Part of the La Poste group, Geopost generated a €15 billion revenue.

Consumer Digital Project Manager – Consumer Solutions

We are looking for a Consumer Digital Project Manager to join our Digital Services team. This role involves driving the development and deployment of digital services for Consumer Solutions, focusing on enhancing consumer experiences on our website and mobile platforms. You will work closely with internal stakeholders, including Marketing, IT, and Operations, to ensure a seamless, customer-centric experience.

Responsibilities:

1. Improve consumer experiences on digital platforms by co-designing consumer-centric digital solutions across websites, mobile apps, and communication tools.
2. Define and execute the roadmap for digital service improvements aimed at consumer acquisition, conversion, and retention.
3. Lead the international roll-out of digital solutions, ensuring alignment with local business needs.
4. Coordinate workshops to gather business needs and propose innovative digital solutions.
5. Collaborate with Business Units, IT, Marketing, Design, Customer Service, and Sales to define digital strategy.
6. Drive agile project management to ensure timely, high-quality delivery.
7. Facilitate training workshops and webinars for local teams to promote adoption of digital solutions.
8. Monitor market trends in e-commerce and digital engagement to propose innovative solutions.

Requirements:

• Minimum of 5 years' experience in B2C digital services, mobile app management, or consumer digital solutions.
• Fluent in English and French.
• Strong knowledge of digital tools such as MS Office, Google Analytics, Jira, Confluence, Figma, Klaxoon/Miro.
• Experience with omnichannel CRM and mobile/web development is a plus.
• Location: Issy-les-Moulineaux, France (with 2 days of home office per week).

Additional notes:

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