E-Commerce Operations Project Lead

Maison Margiela; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A luxury fashion house based in Paris is looking for an E-commerce Operations Project Lead to manage the strategy and execution of e-commerce operations. The ideal candidate will have over three years of experience in the luxury sector, be proficient in operation software, and demonstrate excellent communication skills. The role involves collaborating with multiple teams and ensuring effective order fulfilment. Bilingual English is required; French and Italian are a plus.

Qualifications

• Minimum 3 years of experience in a similar role in the fashion or luxury industry.
• Proven experience on Operation softwares.
• Bilingual in English; knowledge of French and Italian is a plus.

Responsabilités

• Define and lead deployment of the E-commerce Operations roadmap.
• Manage order fulfilment processes in collaboration with internal stakeholders.
• Monitor operations KPI reports and performance.

Connaissances

Team player

Strong communication skills

Solution and result-driven

Formation

3+ years in a similar role in the luxury industry

Outils

Order Management System (Manhattan)

Salesforce Commerce Cloud

Description du poste

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Job mission

Based in Paris, reporting to the Global Head of E-commerce, the E-commerce Operations Project Lead will contribute to the definition of the E-commerce Operations strategy and lead its roll out, guaranteeing E-commerce order fulfilment success in collaboration with all relevant internal stakeholders and external partners.

Job responsibilities and activities

Ensure the efficiency of e-commerce order fulfilment across all regions:

• Define the E-commerce Operations roadmap, lead its deployment in collaboration with the IT department and other relevant teams
• Manage relevant setups across operations-related platforms: Order Management System (Manhattan), Front-end platform (Salesforce Commerce Cloud); Payment Service Provider; Payment Providers; Fraud Provider
• Lead bug solving on those platforms, in collaboration with IT teams
• Lead client order fulfilment issue solving in collaboration with Client Services, Omnichannel Project Lead, Logistics and Treasury teams
• Handle stock follow up and special product launch follow up in collaboration with the E-merchandising team and in liaison with the Logistics team
• Monitor the conformity of product catalogue back-end attributes impacting E-commerce Operations and coordinate, whenever necessary, corrections with Brand Operations and IT teams (eg: attributes for special material shipment).
• Manage E-commerce packaging: budget forecasts, order to suppliers, delivery coordination at the warehouse and invoicing handling; challenge packaging setup in collaboration with Logistics, Omnichannel Operations, Marketing and Retail Excellence teams.
• Collaborate with regional E-commerce Managers (Japan, Unites States): secure proper local application of E-commerce Operation setups and guidelines, support issue solving, regroup specific needs and coordinate local deployment of E-commerce Operations strategy
• Develop E-commerce Operations KPI reports and monitor performances
• Stay abreast with the latest technologies, challenging current E-commerce Operations features
  
  

Internal contacts:

• Client Service, Omnichannel Operations, Logistics, E-merchandising, E-commerce Experience & Projects, Retail Excellence, Marketing, Finance, US & JP Regions
  
  

External contacts:

• IT department, 3rd party partners
  
  

Skills and experiences :

• Minimum 3-year experience in a similar role in the fashion or luxury industry.
• Proven experience on Operation softwares (Manhattan and Salesforce Commerce Cloud are a plus).
• Solution and result-driven, team player with strong communications skills. Must be able to manage multiple projects simultaneously.
• Autonomy and capacity to collaborate with a large array of international departments.
• English bilingual, French, Italian is a plus
• Based in Paris. Trips depending on training an activity deployment needs
  
  

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Mission du poste

Basé à Paris, reportant à la Global Head of E-commerce, l’E-commerce Operations Project Lead contribue au développement de la stratégie des Opérations E-commerce et pilote son implémentation en collaboration avec les partenaires internes et externes.

Responsabilités et activités du poste

Assurer l’efficacité du flux d’envoi des commandes e-commerce au niveau monde :

• Définir la roadmap des opérations e-commerce et orchestrer son implémentation en collaboration avec le département IT et les autres équipes concernées
• Gérer la configuration des plateformes liées aux opérations e-commerce : Order Management System (Manhattan), Front-end platform (Salesforce Commerce Cloud); Payment Service Provider; Payment Providers; Fraud Provider
• Coordonner la résolution des bugs sur ces plateformes, en collaboration avec l’équipe IT
• Coordonner la résolution des cas clients causés par des points de friction dans le flux des opérations e-commerce, en collaboration avec le Service Client, l’Omnichannel Project Lead et les équipes Logistique et Trésorerie
• Assurer le suivi du stock et des lancements de produits spéciaux, en collaboration avec l’équipe E-merchandising et en liaison avec l’équipe Logistique
• Assurer le suivi de la conformité des attributs du catalogue produit impactant les opérations e-commerce (ex. matériaux spéciaux) et coordonner, lorsque nécesaire, les corrections auprès des équipes IT et Opérations Marque
• Gérer le packaging e-commerce : prévision des budgets, commandes auprès des fournisseurs, coordination des livraisons à l’entrepôt, facturation ; optimiser le packaging en collaboration avec les équipes Logistique, Retail Excellence, Marketing et l’Omnichannel Project Lead.
• Collaborer avec les Responsables e-commerce des régions (Japon, Etats-Unis) : suivre la conformité des configurations au niveau local, coordonner la résolution des problèmes cross-régions identifiés, identifier les besoins locaux et coordonner le déploiement local de la stratégie des opérations e-commerce
• Développer des reportings sur les opérations e-commerce et suivre les performances
• Effectuer des benchmarks réguliers sur les technologies et stratégies pour défier la compétitivité de la roadmap des opérations e-commerce
  
  

Contacts internes :

• Client Care, Opérations omnicanales, Logistique, E-merchandising, E-commerce Experience & Projects, Retail Excellence, Marketing, Finance, Régions Etats-Unis et Japon
  
  

Contacts externes :

• Département IT, partenaires
  
  

Compétences et expériences :

• 3 ans d’expérience minimum dans un poste similaire dans l’univers du luxe.
• Expérience confirmée sur des logiciels d’opérations e-commerce (Order Management System – Manhattan est un plus -, Salesforce)
• Animé(e) par la recherche de solutions et l’atteinte de résultats, esprit d’équipe et excellente capacité à communiquer avec des équipes internationales.
• Autonome et capacité à gérer plusieurs projets de manière simultanée.
• Bilingue anglais, français, l’italien est un plus
• Basé à Paris
  
  

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