E-COMMERCE OPERATIONS MANAGER - CDI (H / F / X)

Chloé; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking an E-commerce Operations Manager to drive the growth of its online business. This dynamic role involves overseeing daily operations, optimizing sales processes, and enhancing customer experience across various channels. The ideal candidate will have extensive e-commerce experience, strong leadership skills, and a knack for project management. Join a team that values creativity, excellence, and a positive impact on society while working in a multicultural environment. If you're passionate about e-commerce and ready to take initiative, this opportunity is perfect for you.

Qualifications

• 7+ years in e-commerce with experience in operations.
• Strong business sense and project management skills.

Responsabilités

• Manage global e-commerce operations and optimize sales.
• Coordinate with internal teams for best customer experience.

Connaissances

E-Commerce

Project Management

Leadership

Communication Skills

Analytical Skills

Formation

Bachelor's Degree

Master's Degree

Outils

Salesforce Commerce Cloud

Google Analytics

GTM (Google Tag Manager)

JIRA

Microsoft Excel

Description du poste

The E-commerce Operations Manager will be supporting the growth of e-commerce business by ensuring excellence of e-commerce operations. Reporting directly to the Global E-Commerce Director, He/she will effectively be taking ownership of daily operations related to online D2C sales.

Key Responsibilities Include

• Support the management of E-commerce operations globally including 2 DCs in Europe and US
• Build best coordination processes with internal teams across Supply, Packaging, Merchandising, Marketing, Licenses and Customer Service to optimize sales and customer experience
• Coordinate with Logistics teams to adapt workforce to sales forecast, optimize stock integrations, monitor orders and backlog, inbound and returned stocks integration
• Create all needed operational reports and forecasts to ensure smooth operations and spot all operational pain points along the value chain (from stock integration to order return)
• Take actions needed based on reports to ensure smooth business and best-in-class customer experience
• Support daily CRC requests related to operations topics (shipping or delivery delays, orders to prioritize, wrong item shipped, bad packaging experience...)
• Manage packaging: demand forecast, orders to packaging team, delivery, packing execution excellence, optimization/innovation
• Run Licenses business (Kids, Fragrances, Sunglasses): sales planning, orders, invoicing, delivery tracking (purchasing and assortment strategy manage by Merch for Kids, Sunglasses)
• Support e-commerce internalization roadmap
• Support online business development roadmap with the conversion of e-wholesalers into e-retail concessions
• Management of 1 person

Job profile

To be successful in your application, you will be a versatile professional with a clear understanding of E-Commerce (trading, merchandising, operations, UX).

• Minimum 7 years of experience in e-Commerce and at least one previous experience in e-commerce operations
• Proven success experience in building e-Commerce business via various channels such as DTC, market places
• Strong business sense, and at the same time, good technical sensibility and understanding
• Solid project management skills
• Strong leadership & communication skills
• Ability to work and grow in a complex and multicultural environment
• Experience in using relevant tools will be a plus (Salesforce Commerce Cloud, Google Analytics, GTM, GMB, Data Studio, JIRA, Microsoft Excel)
• With an analytical mind, you will be able to increase E-Commerce sales by proposing a strong strategy.

The role requires someone who is customer centric, understanding what will create a great digital experience to support business growth.

ATTITUDES RECHERCHEES

Entrepreneuriat : Vous prenez des initiatives et agissez comme s’il s’agissait de votre propre business. Vous êtes responsable de vos décisions, vous agissez avec passion et détermination, afin de saisir les opportunités et donner vie aux idées.

Esprit d’équipe : Vous fédérez et rassemblez autour de projets tout en encourageant la collaboration pour atteindre des résultats encore meilleurs. Vous êtes engagés pour la diversité des personnes et des idées.

Excellence : Vous poursuivez vos idées jusqu’à leur mise en oeuvre, et vous surpassez afin de fournir des résultats qui vont au-delà de l’excellence à laquelle s’attendent les client.e.s d’une maison de luxe.

Créativité : En combinant imagination, curiosité et enthousiasme, votre créativité apporte de nouvelles perspectives, des idées originales et des solutions nouvelles afin de répondre aux défis d’aujourd’hui et de demain.

Impact positif : Vous êtes conscient.e de votre impact sur la société et sur la planète, et agissez pour l’améliorer.

We welcome international profiles with varied experience to join our teams. French is not always required, so please apply if your profile matches our search!

ENGAGEMENTS & PROCESS

Le processus de recrutement chez Chloé est composé de 3 étapes clés avec un entretien avec le département RH, avec le ou la manager ainsi qu’avec le ou la N+2 pour le ou la candidat.e finaliste.

Nous veillons à ce que toutes les candidatures soient traitées de manière égale et équitable tout au long de notre processus de recrutement.