Role Objectives : As the E-Commerce Manager, you will be responsible for managing our e-shop websites under the DNP and sharingbox brands, as well as our customers' e-shops. Your goal will be to optimize the user experience, drive online sales, and ensure target achievement.
Key Responsibilities :
- Develop and implement the overall e-commerce strategy to drive online sales and revenue growth, in line with Product Manager and Digital Marketing specialist.
- Manage and optimize the DNP PIE e-shop website, ensuring an engaging, user-friendly, and secure shopping experience.
- Oversee product listings and pricing.
- Structure and implement marketing automation campaigns.
- Monitor website analytics and key performance indicators (KPIs) to identify trends, measure campaign effectiveness, and improve performance.
- Manage inventory with the Operations team and oversee order fulfillment processes.
- Collaborate with cross-functional teams, including marketing and customer support, to align e-commerce initiatives with overall business goals.
- Work with the Digital Marketing Specialist on SEO, SEM, email campaigns, marketing automation, social media ads, and affiliate marketing to drive traffic and conversions.
- Stay updated on e-commerce trends, tools, and competitor strategies to maintain a competitive edge.
- Implement strategies to increase customer retention, such as loyalty programs, personalization, and email marketing.
- Ensure compliance with data privacy regulations and maintain the integrity of customer data.
- Act as the main contact with the external development agency for website maintenance and development.
- Track and analyze ROI by country for all online sales activities.
About You :
- Bachelor's degree in Business, Marketing, E-commerce, or a related field (or equivalent experience).
- Proficiency in CMS e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and tools such as Google Analytics.
- Confirmed experience in marketing automation, primarily in B2C.
- Strong understanding of SEO, SEM, social media advertising, and other digital marketing strategies.
- Excellent analytical skills with the ability to interpret data and make data-driven decisions.
- Experience in UX / UI optimization and A / B testing.
- Strong project management skills and the ability to prioritize tasks in a fast-paced environment.
- Sales mindset and result-oriented approach.
- Structured approach with a project management mindset (scheduling and planning).
- Excellent communication and team collaboration skills.
- Creative, flexible, and proactive.
Additional Information : Frequent travel to European offices is required.