Dutch-Speaking Training and Quality Assurance Specialist

Teleperformance; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading BPO company is seeking a Dutch-Speaking Training and Quality Assurance Specialist to relocate to Bali. The role involves delivering training, ensuring service quality, and coaching agents. Ideal for candidates with at least 2 years in QA or training roles. Attractive salary and relocation support included.

Prestations

Attractive salary and benefits

Relocation support

Visa and work permit sponsorship

International work culture

Qualifications

• Minimum 2 years of experience in a Training or QA role within a BPO, telecommunications, or e-commerce company.
• Experience in customer service operations.
• Strong ability to analyze training and QA metrics.

Responsabilités

• Deliver training programs in Dutch to customer service teams.
• Monitor and assess call/chat/email quality to ensure high service standards.
• Develop and maintain quality standards aligned with client expectations.
• Provide coaching and performance feedback to agents.
• Collaborate with operations and HR to align training with business objectives.

Connaissances

Fluent in Dutch

Good command of English

Interpersonal skills

Coaching skills

Understanding of customer service metrics

Ability to work in multicultural settings

Description du poste

Dutch-Speaking Training and Quality Assurance Specialist

Location: Bali, Indonesia (Relocation & Visa Support Provided)

Industry: BPO / Telecommunications / E-commerce

Function: Customer Experience / Training & QA

Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and passionate Dutch-speaking Training and Quality Assurance Specialist to join our growing team in Bali. This position is perfect for professionals with experience in customer service operations, particularly within the BPO, telecommunications, or e-commerce industries.

If you’re fluent in Dutch and excited to relocate to beautiful Bali for an international career opportunity — we’d love to hear from you!

Key Responsibilities:

• Deliver training programs in Dutch to customer service teams.

• Monitor and assess call/chat/email quality to ensure high service standards.

• Develop and maintain quality standards aligned with client expectations.

• Provide coaching and performance feedback to agents.

• Collaborate with operations and HR to align training with business objectives.

• Analyze training and QA metrics and suggest continuous improvements.

Qualifications & Experience:

• Native or fluent Dutch speaker, with good command of English.

• Minimum 2 years of experience in a Training or QA role within a BPO, telecommunications, or e-commerce company.

• Excellent interpersonal and coaching skills.

• Strong understanding of customer service performance metrics.

• Ability to work in a fast-paced, multicultural environment.

What We Offer:

• Attractive salary and benefits

• Relocation support to Bali, Indonesia

• Visa and work permit sponsorship

• International and supportive work culture

• 5 working days per week (2 days off)

Open to international applicants

We welcome qualified Dutch-speaking professionals from around the world.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Quality Assurance Specialist?

Do you have customer service experience?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.