Dutch Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment TR; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency offers a role for a Dutch Speaking Customer Support Representative in the Ride-Sharing App Department. Ideal candidates will excel in providing exceptional support and possess strong communication skills alongside experience in customer service. The position includes perks like private health insurance, training, and a fully paid relocation package.

Prestations

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package (flight, transfer and hotel)

Qualifications

• Fluency in Dutch and English; additional languages a plus.
• Experience in customer support, preferably in technology or ride-sharing.
• Strong problem-solving skills and a customer-focused approach.

Responsabilités

• Deliver high-quality customer support via phone, email, and live chat.
• Assist users with bookings, functionalities and troubleshoot issues.
• Document customer interactions accurately in the CRM system.

Connaissances

Fluency in Dutch

Fluency in English

Communication

Interpersonal skills

Problem-solving skills

Customer-focused approach

Formation

Experience in customer support

Outils

CRM systems

Description du poste

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Dutch Speaking Customer Support Representative for the Ride-Sharing App Department. In this engaging role, you will provide exceptional support to our Dutch-speaking users, assisting them with inquiries related to the ride-sharing app, ensuring a seamless experience, and resolving any issues that may arise. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat.
• Assist users with ride bookings, app functionalities, and payment inquiries.
• Effectively troubleshoot customer issues and complaints to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to enhance service quality and address operational challenges.
• Stay informed about app updates, features, and ride-sharing trends to provide knowledgeable support.

• Fluency in Dutch and English; proficiency in additional languages is a plus.
• Experience in customer support, preferably in the technology or ride-sharing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-focused approach.
• Familiarity with CRM systems and proficiency in standard office software.
• A passion for technology and ride-sharing services.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....