Dutch Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment TR; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

A dynamic recruitment agency is seeking a Dutch Speaking Customer Support Representative for a leading Music Streaming Platform. This role involves offering exceptional support to Dutch-speaking users, resolving inquiries, and enhancing user satisfaction in a fast-paced, music-focused environment. Ideal candidates are those passionate about customer service and music, equipped with strong communication skills and customer support experience.

Prestations

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Qualifications

• Fluency in Dutch and English; additional languages are a plus.
• Experience in customer support, ideally in digital media.
• Strong problem-solving and communication skills.

Responsabilités

• Deliver high-quality support to Dutch-speaking clients.
• Assist with account management and technical support.
• Document all customer interactions accurately.

Connaissances

Fluency in Dutch

Fluency in English

Communication

Interpersonal skills

Problem-solving

Outils

CRM systems

Standard office software

Description du poste

Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Customer Support Representative for the Music Streaming Platform Department. In this engaging role, you will provide top-notch support to Dutch-speaking customers, assisting them with inquiries related to the music streaming platform, resolving issues, and ensuring an exceptional user experience. If you have a love for music and a passion for customer service, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support to Dutch-speaking clients through phone, email, and chat.
• Assist customers with account management, subscription inquiries, and technical support.
• Efficiently handle and resolve customer complaints to enhance user satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure effective service delivery and resolution of issues.
• Stay informed about the latest music trends, platform features, and promotions to provide knowledgeable assistance.

• Fluency in Dutch and English; additional language skills are a plus.
• Experience in customer support, preferably in the digital media or entertainment industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and proficiency in standard office software.
• A passion for music and understanding of music streaming platforms.
• Ability to work independently and as part of a team in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....