Dutch Customer Receptionist

Holland Bikes; Paris; Sur place; EUR 18 000 - 26 000; Plein temps

Résumé du poste

Une entreprise dynamique et innovante dans le secteur du vélo recherche des ambassadeurs passionnés pour rejoindre son équipe à Paris. En tant qu'agent de location de vélos, vous serez au cœur de l'expérience client, offrant un service exceptionnel tout en gérant une flotte de vélos. Ce poste saisonnier de 4 mois vous permettra de travailler dans un environnement multiculturel, où vous pourrez partager votre passion pour le cyclisme. Si vous êtes motivé, aimez interagir avec les clients et souhaitez contribuer à la croissance de l'entreprise, cette opportunité est faite pour vous.

Prestations

Prêt d'un vélo de l'entreprise

Code de réduction spécial sur les produits après le contrat

Qualifications

• Excellentes compétences en service à la clientèle et capacité à travailler avec des logiciels informatiques.
• Capacité à résoudre des problèmes et à travailler dans un environnement dynamique.

Responsabilités

• Accueillir et guider les clients lors de la location de vélos ou des visites guidées.
• Gérer la flotte de vélos pour garantir leur propreté et leur disponibilité.

Connaissances

Service à la clientèle

Compétences en informatique

Systèmes téléphoniques multi-lignes

Connaissances en mécanique de vélo

Outils

QuickBooks

Description du poste

A leader in city bikes and electric bikes since 2002, Holland Bikes offers a wide choice of quality bikes and accessories as well as a professional maintenance and repair service for all brands. Holland Bikes is also France's leading bicycle rental company with more than 100,000 customers served in 2024 across its rental fleets located throughout France and in New York.

You will be working in one of our largest bike rental outlets located in Opéra in the 9th arrondissement of Paris. It's also the departure point for all our guided tours of Paris. You will be on a full-time (35h) seasonal fixed-term contract for a period of 4 months: from the end of April to the end of August and will be trained on arrival.

Tasks

As a Holland Bikes ambassador and bike rental agent, you'll represent our brand, our products, and our service. You'll oversee managing customers who come to the counter to rent bikes or take a guided tour. You will also be responsible for the day-to-day management of the bike fleet.

You will oversee the customer experience, welcoming customers and helping them enjoy the best possible experience whether renting a bike or taking a guided tour. You will promote Dutch cycling as part of a fun and memorable experience.

Your main tasks and activities:

1. Customer service: Welcome, guide, and advise customers.
2. Assist customers with their bike or guided tour reservations.
3. Check bikes before and after rental or tour.
4. Work with computer software on a daily basis to track guided tour bookings and bike rentals.
5. Fleet management: bikes need to be clean, tidy, and ready to go at any time.

Weekends and public holidays: 2 days off during the week.

Requirements

You're easy to talk to and enjoy offering a quality experience in a pleasant working environment. We consider you to be committed and eager to learn.

You should preferably speak Dutch and English as we have an international clientele.

You're resourceful by nature and enjoy finding solutions to unforeseen problems. You like cycling.

You're comfortable with computers and software.

If you have knowledge of bike mechanics, that's a plus.

You want to be part of Holland Bikes' growth, not just for one season. Your mobility will be an asset if you're open to year-round professional opportunities with us!

Loan of a company bike

Special discount code valid for the entire Holland Bikes range to be used after the end of your contract.

Are you looking for a fast-paced, rewarding experience from the end of April to the end of August as part of a friendly multicultural team? Would you like to work in a world you're passionate about: bicycles within a Franco-Dutch company? You're guaranteed 100% fulfillment at Holland Bikes.

Key Skills

Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette.