District Services Area Manager

JR France; Marseille; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the Electric Vehicles sector seeks a Zonal Service Manager to oversee dealer service performance in a remote-based role. The position involves leading service process implementations, driving After Sales growth, and managing customer relations to enhance market share. Candidates should have extensive service marketing experience and fluency in English and French.

Qualifications

• Extensive service marketing experience and knowledge of dealer service/parts operations.
• Fluent or conversational in English and French; knowledge of other European languages is a plus.

Responsabilités

• Responsible for dealer service performance in the zone and implementation of service processes.
• Drive growth in After Sales Service and ensure compliance with safety and operational standards.
• Manage customer complaints and promote service engagement campaigns.

Connaissances

Service marketing experience

Knowledge of dealer service/parts operations

Territory management experience

Fluency in English and French

Conversational in German, Italian, or Spanish

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of service processes, guiding overall business operations, identifying improvement areas, and supporting new project deployment.

• Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
• Drive growth in After Sales Service to expand customer market share within the zone.
• Achieve workshop loading targets by increasing job orders and service volumes.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
• Support strategic spare parts planning, dealer visits, and competitor analysis.
• Resolve customer complaints effectively, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaborations and customer events.
• Lead product quality initiatives, including feedback collection and warranty audits.
• Design service schemes to increase workshop footfall and service touchpoints.
• Proactively communicate safety tips and promote peace-of-mind products.
• Assist in understanding customer profiles to refine service offerings.
• Manage spare parts coordination with channel partners and factory teams.
• Ensure readiness for new models with timely training and parts availability.
• Support onboarding of new dealers and ensure timely completion of service projects.
• Boost dealer profitability and service absorption ratio.

Qualifications & Skills:

• Extensive service marketing experience and knowledge of dealer service/parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English and French; knowledge of German, Italian, or Spanish is a plus.

Additional Information:

Royal Enfield’s Electric Vehicles Division, known for innovation and a legacy of authentic design, is building a diverse team of engineers and industry experts to develop connected electric vehicles, including motor, battery, BMS, and software components.