District Services Area Manager

JR France; Dunkerque; À distance; EUR 45 000 - 70 000; Plein temps

Résumé du poste

A prominent role as Zonal Service Manager in the electric vehicles division, focusing on service performance across dealers. Responsibilities include driving growth in after-sales services, improving workshop operations, and ensuring compliance with safety norms. Seeking a bilingual professional with extensive experience in service marketing and dealer operations.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer service and parts operations essential.
• Fluency in English and French mandatory; additional languages advantageous.

Responsabilités

• Responsible for dealer service performance and leading service processes.
• Support new project implementation and establish EV service workshops.
• Guide overall business operations and resolve customer complaints.

Connaissances

Service Marketing Experience

Dealer Service Knowledge

Territory Management

Fluency in English

Fluency in French

Proficiency in German

Proficiency in Italian

Proficiency in Spanish

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of various service processes. Your responsibilities include guiding overall business operations, identifying areas for improvement, supporting new project implementation, establishing EV service workshops, driving growth in after-sales services, and ensuring compliance with safety norms.

You will also work on increasing workshop load, penetrating Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts, supporting strategic spare parts planning, resolving customer complaints, promoting service campaigns, and leading product quality reporting initiatives.

Additional responsibilities include designing service schemes to increase workshop footfall, ensuring proactive customer communication, providing spare parts management support, ensuring new model service readiness, supporting dealer onboarding, and boosting dealer profitability.

Qualifications & Experience:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluency in English and French; additional languages such as German, Italian, or Spanish are a plus

Additional Information:

This role involves operating at the intersection of technology and lifestyle, focusing on innovative electric vehicles. The company values diversity and encourages applicants from various industries to apply.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Please check our blog for more information.

All applications should be made via the 'Apply now' button. Bank or payment details should not be provided when applying.