District Services Area Manager

JR France; Chartres; À distance; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading electric vehicles division in France is looking for a Zonal Service Manager to oversee dealer service performance across Europe. The role includes strategic planning, driving growth in after-sales services, and ensuring effective service readiness while managing dealer relationships effectively. Ideal candidates will bring extensive service marketing experience and fluency in multiple languages.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Experience managing dealer contacts.

Responsabilités

• Lead implementation of service processes and guide business operations.
• Establish EV service workshops and drive growth in After Sales Service.
• Manage and resolve customer complaints effectively.

Connaissances

Service Marketing

Dealer Service Operations

Territory Management

Customer Complaint Resolution

Fluency in English

Fluency in French

Fluency in German

Fluency in Italian

Fluency in Spanish

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of service processes, and providing guidance on business operations. Your role includes establishing EV service workshops, driving growth in After Sales Service, achieving workshop loading targets, and ensuring penetration of Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.

You will support strategic planning for spare parts, ensure effective resolution of customer complaints, promote service engagement campaigns, lead product quality reporting initiatives, and design attractive service schemes to increase workshop footfall. Additionally, you will communicate proactively with customers, assist with spare parts management, ensure service readiness for new models, and support onboarding of new dealers.

This role requires extensive service marketing experience, knowledge of dealer service and parts operations, territory management, dealer contact experience, and fluency in English, French, and ideally another language such as German, Italian, or Spanish.

Company Overview:

Flying Flea, a brand within Royal Enfield, combines authentic design with cutting-edge technology to deliver a smart, agile ride experience. The team comprises over 200 engineers developing motor, battery, BMS, and custom software for connected electric vehicles, fostering innovation and diversity.