District Services Area Manager

JR France; Chalon-sur-Saône; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading electric vehicle division seeks a Zonal Service Manager to oversee dealer service performance in the Europe region. This remote-based role involves driving service initiatives, enhancing customer engagement, and ensuring operational compliance. The ideal candidate will possess extensive experience in service marketing and dealer operations, complemented by strong communication skills in multiple languages. Join a dynamic team committed to innovation in electric vehicles.

Qualifications

• Extensive service marketing experience in automotive.
• Knowledge of dealer service/parts operations.
• Fluency in English and French required, additional languages a plus.

Responsabilités

• Manage dealer service performance and implement service processes.
• Drive growth in After Sales Service within the zone.
• Achieve workshop loading targets and increase service volumes.
• Resolve customer complaints and promote service campaigns.

Connaissances

Service marketing experience

Dealer service operations knowledge

Territory management

Fluency in English

Fluency in French

Communication skills

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. Your duties include providing guidance on business operations, identifying areas for improvement, and supporting new project implementations in the zone.

Responsibilities:

• Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
• Drive growth in After Sales Service to expand customer market share within the zone.
• Achieve workshop loading targets by increasing job orders and service volumes.
• Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence and dealer interactions.
• Resolve customer complaints effectively within agreed timelines.
• Promote service engagement campaigns and participate in customer-centric events.
• Lead product quality reporting initiatives, including feedback collection and audits.
• Design service schemes to increase workshop footfall and service touchpoints.
• Ensure proactive customer communication and promote peace-of-mind products.
• Assist in understanding customer profiles to refine service offerings.
• Manage spare parts coordination with channel partners and factory teams.
• Ensure service readiness for new models, including training and parts procurement.
• Support onboarding of new dealers and ensure timely completion of service projects.
• Boost dealer profitability and service absorption ratios.

Qualifications and Skills:

• Extensive service marketing experience and knowledge of dealer service/parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English and French; additional languages such as German, Italian, or Spanish are a plus.

Additional Information:

Flying Flea, a new brand within Royal Enfield, combines authentic design with cutting-edge technology to deliver innovative electric vehicles. The team includes over 200 engineers across the UK and India, developing proprietary motor, battery, BMS, and software for connected EVs. We are committed to diversity and innovation, seeking talented individuals from various industries to join our team.