District Services Area Manager

JR France; Angoulême; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

JR France is looking for a Zonal Service Manager for its Electric Vehicles Division. This remote role focuses on enhancing customer satisfaction and operational efficiency through effective dealer service oversight and innovative service offerings. Candidates should have extensive experience in service marketing, strong dealer operations knowledge, and fluency in both English and French.

Qualifications

• Extensive service marketing experience is required.
• Knowledge of dealer service and parts operations necessary.
• Fluency in English and French mandatory, additional languages preferred.

Responsabilités

• Oversee dealer service performance across the zone.
• Establish EV service workshops in compliance with standards.
• Drive growth in after-sales services.

Connaissances

Service Marketing

Dealer Service Operations

Territory Management

Fluency in English

Fluency in French

Language Skills (German, Italian, Spanish)

Description du poste

Job Description:

We are seeking a Zonal Service Manager (Europe Region) for a remote-based role in France, within the Electric Vehicles Division of Royal Enfield. The successful candidate will be responsible for overseeing dealer service performance across the zone, implementing service processes, and leading initiatives to enhance customer satisfaction and operational efficiency.

Key responsibilities include establishing EV service workshops in compliance with safety and operational standards, driving growth in after-sales services, achieving workshop loading targets, and promoting service offerings such as Extended Warranty, Roadside Assistance, and Maintenance Contracts.

The role involves strategic planning for spare parts, resolving customer complaints promptly, promoting service engagement campaigns, leading product quality reporting, and designing service schemes to increase workshop footfall. The manager will also ensure proactive customer communication, support dealer onboarding, and facilitate seamless coordination with factory teams.

Requirements include extensive service marketing experience, knowledge of dealer service and parts operations, territory management skills, and fluency in English and French, with additional language skills (German, Italian, or Spanish) preferred.

This position offers an exciting opportunity to be part of a legacy of innovation at Royal Enfield, working at the intersection of technology and lifestyle to shape the future of electric mobility.