Director, Practice

Confluent, Inc; France; À distance; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A leading data streaming company in France is seeking a Senior Leader of Professional Services to manage the Services business in Southern EMEA. This role involves driving customer success, building a high-performance team, and contributing to regional growth. The ideal candidate has extensive experience in IT project management and strong leadership skills. This position offers the opportunity to impact business value in a dynamic environment.

Qualifications

• 10+ years managing enterprise-level IT projects.
• Experience in hiring and mentoring teams in an Enterprise SaaS environment.
• Willingness to travel up to 50%.

Responsabilités

• Manage the Services business in Southern EMEA.
• Drive transformation towards delivering business value.
• Develop relationships with delivery partners.

Connaissances

Proactive customer management

Leadership

Communication skills

IT project management

Formation

BA/BS or equivalent

Description du poste

Position at Confluent France SAS

With Confluent, organizations can harness the full power of continuously flowing data to innovate and succeed in the modern digital world. We are creating a new category within data infrastructure - data streaming - to enable organizations to create impactful experiences through data.

About the Role :

We are seeking a Senior Leader of Professional Services to join our Customer Success team. You will lead professional services in the Southern EMEA region, managing customer engagements, and contributing to the growth of Confluent’s Global Services team. Your role involves building strong relationships with customers, partners, and team members, ensuring successful adoption of our streaming platform.

What You Will Do :

• Manage the Services business in Southern EMEA, including sales, team management, and P&L responsibilities.
• Drive transformation towards delivering business value-led customer engagements.
• Define professional services strategies to ensure customer success, engaging with key stakeholders.
• Manage bookings, revenue, margins, and customer satisfaction, including legal agreements.
• Develop relationships with delivery partners and build customer awareness of partner capabilities.
• Participate in product and sales strategy discussions impacting your customers.
• Contribute to regional growth plans.
• Build and develop a high-performance Professional Services team.

What You Will Bring :

• Extensive experience in proactive customer management and escalation handling.
• Management of enterprise-level IT projects (10+ years or equivalent).
• Leadership skills in motivating and managing teams remotely.
• Experience in hiring, mentoring, and developing teams in an Enterprise SaaS environment.
• Exceptional communication skills for extensive customer interactions.
• Willingness to travel up to 50% as needed.

What Gives You an Edge :

• Expertise in selling and delivering hybrid software solutions.
• Knowledge of data management concepts and driving customer success.
• Educational background of BA/BS or equivalent, with relevant experience.
• 15+ years of professional experience.
• Experience managing managers.

Come As You Are

At Confluent, we value diversity and inclusivity, building a global team that reflects a variety of backgrounds and perspectives. Employment decisions are made based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected classifications.

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