Director of Operations - Hospitality - Angola

Michael Page (France); Sarreguemines; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An international hotel group is seeking a seasoned professional to lead its operational departments. This role demands a strong leader with extensive experience in the hospitality industry, particularly in hotel management. The ideal candidate will supervise managers, ensure service standards are met, and implement strategies to enhance customer satisfaction and sales. With a focus on compliance and budget management, this position offers a unique opportunity to influence the success of a dynamic hospitality environment. If you are fluent in Portuguese and English and have a passion for excellence in service, this could be your next career move.

Qualifications

• 10+ years of experience in hospitality, including 3 years in a leadership role.
• Strong leadership and problem-solving skills required.

Responsabilités

• Supervises operational department managers and ensures compliance with standards.
• Responsible for employee recruitment, training, and career management.

Connaissances

Fluency in Portuguese

Fluency in English

Leadership Skills

Problem Solving

Formation

Degree in Management

Degree in Hotel Management

Description du poste

• International Hotel Group
• Mandatory fluency in Portuguese as well as in English

À propos de notre client

Our client is an international hotel group.

Description

1. Directly supervises the Managers of the operational departments, complying with all Group Policies and internal standards.
2. Responsibilities include employee recruitment and selection, employee integration, on-the-job training, career management, complaints management and problem solving.
3. Ensures that the various Managers correctly develop the employees in their teams, taking into account each of the functions.
4. Replaces the General Manager when needed.
5. Ensures that service standards are met and makes suggestions for improvement to the General Manager.
6. Ensures the efficient management of the various departments, particularly with regard to compliance with the budget and the achievement of objectives.
7. Analyses the P&L in detail on a monthly basis and reports to the General Manager.
8. Creates up-selling strategies, together with the operational departments, in order to leverage sales.
9. Closely monitors the customer and anticipates their needs.
10. Ensures that the group's regulations and standards are applied and complied with.

Profil recherché

Holder of a Degree in Management or Hotel Management, you have at least 10 years of experience in the hospitality industry with at least 3 years of experience in a hotel leadership position.
An expatriation experience is requested, preferably in Africa.
Fluency in Portuguese as well as in English is mandatory.

Conditions et Avantages

Our client offers a competitive package.