Director of Client Services

Prime Health Services; Poitiers; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental and Vision Insurance

Disability Insurance

Life Insurance

Generous PTO Policy

Employee recognition programs

Corporate office amenities

Frequent employee events

Résumé du poste

Prime Health Services is seeking an experienced Client Services Senior Manager in Poitiers to lead key client accounts and strategic partnerships. You will resolve escalated issues, guide recruitment and development of staff, and collaborate with the PPO network team to deliver high-quality, timely results.

The role involves leading client stewardship initiatives, presenting analysis to clients, and traveling up to 50% to meet client needs and drive growth for Prime Health Services.

Qualifications

• Bachelor's degree in business administration or related field.
• 10+ years of workers' compensation, group health, and/or auto liability market experience.
• Prior experience with Bill Review required.
• 7+ years of PPO or Specialty Network experience preferred.

Responsabilités

• Manage key client accounts and service assigned client accounts.
• Build and maintain client relationships via effective communication and timely problem resolution.
• Upsell PHS services to grow revenue and meet clients’ needs.
• Collaborate with the Client Services team to ensure quality and timely deliverables aligned with client expectations.
• Coordinate and present all analysis requests for client stewardship material.
• Travel up to 50% as directed by the EVP of Client Services.

Connaissances

Client relationship management

Communication skills

Analytical problem solving

Formation

Bachelor's degree in business administration or related field

Outils

Bill Review

Description du poste

Description

In addition to serving as the point of contact to assigned clients, resolving escalated issues from the Client Services team, and managing key client accounts, this position assists with recruitment, development, performance assessment, and discipline of the Client Services staff. Other duties include a focus on developing/maintaining strategic partnerships, providing customer support and technical assistance, and upselling.

What You'll Do

• Manage key client accounts and service assigned client accounts
• Build and maintain client relationships via effective communication and timely problem resolution
• Upsell PHS services to grow revenue and meet clients’ needs
• Collaborate with the Client Services team (Sr. Client Services Executives, Client Services Executives and National Account Managers) to ensure quality and timely deliverables aligned with client expectations
• Responsible for the coordination and presentation of all analysis requests, to include preparation for all client stewardship material
• Participate with internal PPO training meetings
• Communicate regularly with the Provider Contracting team to ensure provider nominations are contacted and contracted
• Travel up to 50% of the time as directed and approved by the EVP of Client Services

Requirements

• Bachelor's degree in business administration or related field of study from an accredited college or university is required
• 10+ years of workers' compensation, group health, and/or auto liability market experience is required
• Prior experience and a demonstrated working knowledge of Bill Review is required
• 7+ years of PPO or Specialty Network experience is preferred

Competencies

• Detail focused with the ability to multi-task and adhere to established goals
• Ability to work in a fast paced, changing environment; flexible to meet business needs
• Results driven team player with excellent communication skills (oral and written)
• Ability to maintain confidential information
• Superb organizational, problem solving, and time management skills
• Ability to maintain a calm and professional demeanor in stressful situations

Why You'll Love Working at Prime Health Services

• Medical Insurance
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO Policy
• Employee recognition programs
• Corporate office amenities
• Frequent employee events

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.