Director IT Infrastructure Services

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

We are seeking a highly skilled and dynamic professional to lead our IT Infrastructure Services team. In this role, you'll oversee critical departmental functions, drive the development and implementation of cutting-edge IT infrastructure strategies, and ensure our systems remain robust, reliable, and secure. Your expertise will directly shape PSI's technological roadmap. If you have a passion for leadership, technical excellence, and impactful IT solutions, we want to hear from you.

Department Management

1. Hires and dismisses IT Infrastructure Services staff
2. Oversees initial and ongoing training of IT Infrastructure Services staff
3. Evaluates performance, facilitates professional development and career advancement of departmental staff

IT Infrastructure Management

1. Develops, implements and manages a 24x365 IT infrastructure of the company, ensuring its scalability, integrity, performance, economy, and reliability
2. Communicates with partners across the company and with company management to ensure that IT infrastructure-related agendas are tied to overall company objectives and create competitive advantage for PSI
3. Acts as liaison for IT infrastructure needs between company management and PSI departments
4. Assists and consults other company departments on the use of PSI IT infrastructure services
5. Approves and supervises strategic plans and concepts for the design of company-wide IT infrastructure and oversees compliance, follow up and support thereof
6. Oversees the development of PSI IT technology roadmap for automation, network monitoring, cloud, infrastructure and security
7. Supervises and manages IT projects
8. Develops IT infrastructure disaster recovery and business continuity plans
9. Plans the IT infrastructure budget and communicates its priorities to company management and to direct reports
10. Supervises and controls purchasing of infrastructure hard- and software across PSI
11. Supervises IT managers and provides them with strategic guidance and vision
12. Prepares for and attends quality assurance systems audits, both internal and external pertinent to IT Infrastructure Services

Information Security

1. Defines and leads the implementation of security controls (Security Operations Center, Identity Access Management, Endpoint Security, etc.)
2. Leads operational engagement and manages metrics for measuring Information Security maturity
3. Tracks and coordinates Information Security involvement in business-driven technology projects
4. Keeps abreast of Information Security trends, articulates security-related topics and principles in business terms
5. Drives the delivery of Information Security plans and implementation of leading practice controls, based on proactive defense principles and strategies
6. Leads the team of Information Security Specialists
7. Implements ISO 27001
8. Is responsible for Security Risk Management, supports the life cycle of security risk assessments
9. Assesses and addresses deviations from security policies and contractual security provisions, develops effective strategies to mitigate identified information security risks
10. Supports security incident response team in resolution and close of investigations of security incidents, takes responsibility of postmortem and remediation plans
11. Trains and consults PSI staff on information security awareness and procedures

Qualifications

1. Minimum of 7 years' experience in IT
2. 5 years+ experience in Information Security related fields and/or risk management
3. Experience in a managerial position
4. Degree in Computer Science Information Systems or Information Technology
5. One or more technical security certifications: CISSP, CISM, CCSP, CISA
6. Solid understanding of computers and computing environment, including operating systems, networking, distributed computing environments, databases, and programming languages
7. Advanced skills in administrating well-known operating systems and platforms
8. Advanced proficiency in current Microsoft products and solutions
9. Advanced proficiency in current Cisco products and solutions
10. Knowledge of IT security technology, architecture and processes
11. Knowledge of information security management systems and relevant industry standards and control frameworks (in particular ISO270xx, CIS Controls, ICH CEH)
12. Knowledge of IT-related regulatory and legal requirements
13. Experience with security operations and incident response/handling
14. Experience leading advanced and complex projects and initiatives