Director, Cloud Services

Entrust Datacard; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

An established industry player in identity-centric security solutions is seeking a Director of Cloud Services to lead its SaaS Operations in Paris. This role offers the opportunity to manage a dynamic team and enhance service delivery for innovative cloud-based solutions. You will be responsible for ensuring compliance with security standards, optimizing operational processes, and driving customer satisfaction. With a flexible work environment and exciting projects, this position is perfect for someone passionate about technology and leadership. Join a collaborative team where your ideas are valued and make a significant impact on the future of digital security.

Prestations

Flexible working conditions

Collaborative atmosphere

Cutting-edge projects

Annual hackathon

Development opportunities

Career growth and mobility

Health Insurance

Life insurance

Lunch vouchers

Vacation vouchers

Qualifications

• 7+ years managing service delivery engineers with a focus on SaaS.
• Experience in IT security and architecting scalable cloud services.

Responsabilités

• Lead the DCS Cloud Operations team and manage service delivery.
• Ensure compliance with security standards and improve customer satisfaction.

Connaissances

Service Delivery Management

SaaS Delivery

IT Security

Cloud Services Architecture

Technical Leadership

Compliance Management

Stakeholder Engagement

Operational Budget Management

Formation

Bachelor's Degree in related discipline

Outils

Multi-Cloud Networking Architectures

IT Service Management (ITSM)

Description du poste

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Entrust is currently looking for a Director, Cloud Services to join our team. This position is based in our Paris, France office and will report to the VP, SaaS Infrastructure Operations. The Director will serve as a key member of the SaaS leadership team and help to build out and scale our SaaS Operations for the Digital Card Service (DCS) business unit. DCS is a rapidly growing business segment driven by our cloud hosted solutions. The Director will provide hands-on leadership of the Cloud Service Delivery team and will be responsible for delivery of the Entrust’s hosted and managed product portfolio. This Director will focus on improving our existing processes and technology, enhancing our compliance and security posture, while ensuring improved customer satisfaction and optimizing costs.

Essential Duties and Responsibilities:

• Lead the DCS Cloud Operations team responsible for managing the DCS service and underlying infrastructure.
• Be accountable for ensuring compliance with applicable security standards, external (e.g. PCI-DSS) and internal (Entrust standards)
• Ensure DCS SLAs are met or exceeded, ensure timely resolution of any issues, support for customer onboarding
• Create and manage a technical and operational roadmap, delivery cadence, SLAs and compliance and audit obligations.
• Oversee day to day technical operation of the DCS service across all production regions
• Manage the DCS Cloud Operations team (a combination of DevOps, SRE and Operations functions). Continuously evaluate all staff positions, responsibilities and individuals for appropriate performance, skills, potential for improvement and growth. Develop detailed plan for staffing changes, training, enrichment and personal development.
• Partner with the DCS R&D and business leadership team as well as other stakeholders to ensure the service operations roadmap is aligned with business roadmap.
• Partner with COO leadership and management team to influence Entrust Datacard technology strategy and roadmap.
• Hire, inspire, grow and retain top operations technical talent that believes in transparency and accountability.
• Develop service delivery process and procedures that will provide appropriate time-to-market, service availability, and service performance and scale the service to meet customer growth.
• Understand SaaS business drivers, manage implementation risks, and forecast and manage operational budget.
• Research, evaluation and analysis of technologies and tools taking into consideration security, performance, cost/benefit, scalability, risk etc. Make appropriate suggestions and decisions related to purchase and implementation of these technologies.
• Responsible for building and implementing system security, data-protection and disaster recovery procedures and plans.
• Be available to lead and support maintenance and incidents outside regular business hours as needed.

Basic Requirements:

• A Bachelor's Degree or higher in a related discipline
• 7+ years experience managing service delivery engineers
• 5+ years delivery of SaaS to a global customer-base
• 5+ years experience working in IT Security (preference for PCI)
• 10 years experience in enterprise-scale, infrastructure delivery
• Experience working closely with customers and multiple internal stakeholder groups
• Experience architecting and running highly available and scalable cloud based services
• Knowledge of or experience designing complex multi cloud networking architectures
• Knowledge of ITSM
• Excellent reporting and documentation skills
• Must have unrestricted work authorization for US or Canada and ability to travel freely to Canada, USA and internationally

What we offer:

• Flexible working conditions: teleworking 2-3 days a week, modern working environment in the Spaces Les Halles co-working centre in the heart of Paris.
• A collaborative atmosphere: join a close-knit team where every idea is valued.
• Exciting projects: work on cutting-edge technologies in the world of payment.
• 1 week hackathon by year: an exciting time to work differently.
• Development opportunities: training and access to resources to develop your skills.
• Career Growth & Mobility: As Entrust has offices all over the world, mobility is one of the advantages we offer.

Attractive benefits:

• Health Insurance
• Life insurance
• Lunch vouchers
• Vacation vouchers
• Culture vouchers
• Monthly activities
• Christmas vouchers and gifts.
• RTT days (13-15)

If you're ready to take on new challenges and join a company that values its talents, don't hesitate to apply!

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!