Director, Account Management & Sales Development – Mirakl Connect

Mirakl; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mirakl, Paris, is seeking an experienced Account Management leader to scale AI-driven revenue growth across EMEA. You’ll coach a team to upsell, renew, and reduce churn while building executive relationships with major retailers.

You will drive growth strategies, own pipeline, and collaborate with Product and Ops to implement scalable, data-driven approaches, in a hybrid Paris-based role.

Qualifications

• 8+ years in B2B SaaS with leadership experience in account management, CS or sales development.
• Proven track record of driving MRR/ARR growth through renewals, upsell and churn reduction.
• Experience building relationships with C-level stakeholders at large brands or retailers.
• Background in e-commerce, marketplaces, or retail tech is a plus.

Responsibilities

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction.
• Define and execute growth strategy across the customer base: upsell, cross-sell, renewals, and churn prevention.
• Own top-of-funnel pipeline by leading the BDR team with aligned targets.
• Drive AI adoption across customer touchpoints and renewals, testing and scaling what works.
• Champion the voice of the customer to influence product roadmaps and team culture.

Skills

B2B SaaS

Team leadership

Executive stakeholder mgmt

AI & automation in customer-facing

Data-driven performance mgmt

Revenue growth strategy

Customer success

Tools

Salesforce

Outreach

Gong

Google Workspace

Dust

N8N

Job description

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We’re proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We’re committed to our clients’ success

Connect | Paris | Full-time

1. The Team You’ll Join

You’ll be part of our Mirakl Connect EMEA team, led by Jane Barge, VP Mirakl Connect EMEA. The team consists of up to 5 Account Managers and Business Developers covering the EMEA region. Together, you’ll be scaling AI-driven revenue growth for Mirakl Connect across retention, expansion, and pipeline generation.

2. Your Impact

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.
• Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.
• Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.
• Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.

3. What You’ll Bring to the Role

Experience:

• 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech

Skills:

• Revenue growth and retention strategy
• Team leadership, hiring, and development
• Executive stakeholder management
• AI and automation application in customer-facing teams
• Data-driven performance management (Salesforce and revenue metrics)

4. Tools Used

• Salesforce
• Outreach
• Gong
• Google Workspace
• Dust
• N8N and other AI automation tools

5. Languages

• English: Fluent
• French: Fluent

6. Compensation, Perks & Benefits

• Pay Range: Competitive; details will be discussed during the recruiter interview

7. Our Hiring Process

1. 30-minute Talent Acquisition screening
2. 30-minute hiring manager interview with Jane Barge, focused on Succeed Through Expertise
3. Two 45-minute values-based interviews with carefully selected members of our Connect team
4. 30 to 45-minute case study in the form of a 90-day plan

#LI-Hybrid

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit AI Guidelines for Candidates and Interviews.