Digital Workplace System Analyst | Analyste de systèmes pour le lieu de travail numérique

WHO; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international health organization in Lyon is seeking an IT service management professional to support the Digital Workplace. The role includes building new services, administering existing ones, and ensuring cybersecurity protocols. Candidates should have at least five years of IT management experience and proficiency in both English and French. A secondary education with specialized studies in IT is essential, and a university degree is desirable.

Qualifications

• At least five years of relevant experience in managing IT services.
• Excellent knowledge of English and working knowledge of French.

Responsabilités

• Build and pursue evolution of the Digital Workplace.
• Administer solutions of the IARC Digital Workplace.
• Support users during the change management process.
• Ensure cybersecurity of the services and applications.

Connaissances

Strong systemic intelligence

Organization and problem-solving abilities

Capacity to work on parallel projects and tasks

Ability to work autonomously and prioritize in a changing environment

Ability to write end-user documentation and training

Demonstrated tact, professionalism, and flexibility

Appetite to adopt and advocate for new technologies

Formation

Completion of a secondary school education plus two years of specialized studies in computer science

University degree in computer science or information technology

Outils

Microsoft Office 365

PowerShell

.Net Framework

Microsoft 365 Administration Centers

Description du poste

DESCRIPTION OF DUTIES

Under the supervision of the Information System Officer, the incumbent supports a portfolio of services of the IARC Digital Workplace. S / he ensures smooth integration of those services in the overall IARC landscape. S / he is also expected to act as a reference on the technology stacks associated with those services and as a focal point for in-house solutions based on these stacks. S / he also provides support for related IT subjects in areas of expertise.

Summary of the assigned duties :

1. Build and pursue evolution of the Digital Workplace

To gather, refine and write specifications to fulfil IARC needs.

To implements and integrate services and components related to technical specifications.

To help integrate new services according to IT roadmap and implementation plan.

To assist migrating and decommissioning legacy systems and reducing technical debt.

2. Administer the solutions of the IARC Digital Workplace (product owner)

To ensure continuous run of the services in his / her portfolio.

To stay abreast of the evolutions and enhance existing services.

To anticipate impactful changes.

To transfer knowledge to the IT support and operational team for efficient support.

To solve problems escalated by the IT support and operations teams.

3. Support users

To participate in the change management process, facilitating user adoption.

To prepare user documentation (procedures, training materials, user manuals, presentations).

To offer second-level support to user.

To identify or build training courses, documentation, training materials and guidelines for all activities under the incumbent’s responsibility.

4. Cybersecurity

To ensure the security of the services and applications in his / her portfolio (enforcing policies, monitoring, correcting & reporting) according the IARC / WHO cyber security guidelines.

To collaborate with the Information Security Officer, and the IT department, in ensuring the implementation of IT Roadmap area on Cyber Security.

To promote secure usage of the services and applications among IARC employees and collaborators.

WHO COMPETENCIES

• Technical Expertise
• Producing results.
• Moving forward in a changing environment.
• Teamwork.
• Communication.

SKILLS

Essential :

• Strong systemic intelligence
• Organization and problem-solving abilities
• Capacity to work on parallel projects and tasks
• Ability to work autonomously and to prioritize in a changing environment
• Ability to write end-user documentation and training
• Demonstrated tact, professionalism, and flexibility in assisting others.
• Appetite to adopt and advocate for new technologies

Advanced knowledge of :

• Microsoft Office 365 (Teams, OneDrive, Exchange, SharePoint Online)
• Workflow systems
• Programming language (PowerShell, .Net Framework)
• Microsoft 365 Administration Centers

Desirable :

• Trainer capacity (certification).
• MS Certification.
• Knowledge of SharePoint 2013.
• Knowledge of Active Directory and Azure AD.
• Knowledge of Nintex K2 or similar Workflow platform.
• Familiarity with Enterprise Resource Planning (ERP) systems.
• Robotic Process Automation (RPA) solutions.
• Knowledge of WordPress.

REQUIRED QUALIFICATIONS

EDUCATION

Essential : Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).

Desirable : University degree in computer science, information technology or relevant field.

PROFESSIONAL EXPERIENCE

Essential : At least five years of relevant experience in managing IT services.

Desirable : Work experience at the international level, especially working with or within organizations of the UN family.

USE OF LANGUAGE SKILLS

Excellent knowledge of English or French with working knowledge of the other language.