Digital Workplace Services Engineer (m/w/d) - hybrid

TN France; Paris; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative global leader in elevator and escalator solutions seeks a Digital Workplace Services Engineer. This role involves supporting a diverse team in managing telecommunications and IT assets, ensuring operational excellence, and leveraging Microsoft collaboration technologies. Join a dynamic organization that values safety, ethics, and quality, while providing opportunities for professional growth and impact across Europe, the Middle East, and Africa. Be part of a community that prioritizes people and innovation, contributing to projects that enhance the way we move and interact in our environments.

Prestations

Visibility across Europe, Middle East, and Africa

Opportunities for positive impact

Familiarization with diverse technologies

Qualifications

• ITIL or equivalent certification is required.
• Bachelor's degree in computer science or related field is necessary.
• Technical background and relevant experience are essential.

Responsabilités

• Engage with enterprise strategies to support business objectives.
• Ensure compliance and lifecycle management of workplace assets.
• Timely resolution of incident and request tickets.

Connaissances

ITIL certification

Microsoft O365

Exchange

Teams

Technical background

Formation

Bachelor’s degree in Computer Science

Outils

ServiceNow

Description du poste

Client:

Otis College of Art and Design

Location:

Paris 08, France

Job Category:

-

EU work permit required:

Yes

Job Reference:

8372cbe1bb51

Job Views:

2

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Date Posted: 2024-01-29

Country: Belgium

Location: Spoorwegstraat 34, 1702 Groot-Bijgaarden, Belgium

Position:

Digital Workplace Services Engineer (m/w/d) - hybrid

Role introduction

Our organizational strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in-class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities:

1. Engagement with enterprise strategies to align with and support critical business objectives
2. Ensure compliance, standardization and lifecycle management of all workplace assets and services
3. Support key supplier relationships, service improvements and implement required changes to deliver operational excellence
4. Standardization and support of telecommunications operations and products
5. Use ServiceNow in accordance with Otis standard practices
6. Maintain the ServiceNow CMDB
7. Engage with global resources and tools for architecture expertise and support
8. Timely resolution of incident and request tickets within the workplace services scope
9. Interact within a diverse and global team environment with cross-team collaboration throughout the organization
10. Coherently describe technical issues and participate with remediation activities
11. Participate with project planning and management

Requirements for this role:

1. Have ITIL or equivalent certification
2. Have a bachelor’s degree in computer science or related field
3. Possess technical background and relevant experience
4. Knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange and Teams
5. Speak English

What the regional DT - Team can offer:

1. Visibility across Europe, Middle East and Africa DT and business activities
2. Interaction throughout the organization
3. Continual opportunities to make a positive impact
4. Familiarization with diverse technologies

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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