Digital Success Manager

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Position : Digital Success Manager

Duration : Full Time Contract (12 Months)

Location : France (Remote)

Job overview :

We are seeking a Digital Success Manager (DSM) to provide ongoing training and operational support to our SkillsBuild partner organizations during the onboarding, activation, implementation and growth of the program.

Key responsibilities :

• Work with the regional team to support the SkillsBuild Implementation Manager (IM) and the local Corporate Social Responsibility Managers (CSRMs) to drive SkillsBuild program delivery and implementation plan execution to meet partner and country targets.
• Deliver ongoing training and operational support to our Program Partners during onboarding, activation, implementation and growth of the SkillsBuild program. Partner operational support includes platform demos, learner engagement interventions, community activities and webinars to ensure their SkillsBuild program success.
• Share deep knowledge of the SkillsBuild portfolio and platform with the partners.
• Help the partner to identify appropriate key competencies, training and activities needed to activate and engage their learners and meet their program impact needs aligned with Implementation Plan.
• Work with the partners to build communities, identify SkillsBuild volunteering opportunities and identify learner success stories.
• Support the partners and CSR Managers with SkillsBuild marketing and communications campaigns.
• Play an active role in the global SkillsBuild team and community of DSMs who regularly meet to support each other with questions, enablement and sharing best practice.

Candidate requirements :

• Good technical acumen, comfortable with technology.
• Experienced in teaching or training delivery (mainly online) and creating learning/skills development plans.
• Experienced in providing operational support and troubleshooting.
• Experience of delivering digital (online) learning platforms.
• Comfortable to leverage an expert network.
• A sound knowledge of new technology fields such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields.
• Familiar with the challenges of digital upskilling for employment, job markets and the regional job market demand.
• A general understanding of academic establishments, non-profit enterprises, NGOs and training providers, especially those focused on employment and upskilling.
• Global perspective, enjoys building trusted relationships and collaborating across teams.
• Can easily adapt to different environments and cultures.

Skills and competencies needed :

• Strong presentation and online facilitation skills.
• Strong communication skills (verbal and written), confidence to present to senior figures and to deliver training for all.
• Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
• Curiosity to learn and creativity to find better ways to deliver for our partners and learners.
• Adaptability to change and comfort with ambiguity.
• Growth minded.

DSMs receive regular training on the SkillsBuild platform, program and portfolio and receive ongoing support from Corporate Social Responsibility (CSR) specialists. Individuals who would like to enhance their careers and are interested in employment, CSR and digital ecosystem development are strongly encouraged to apply. Knowledge of SkillsBuild is a plus.